Jumpstart CX: Automate, engage & personalize at scale
An exclusive hands-on workshop designed for Saudi CX leaders looking to master the balance between efficiency and empathy.
This event has ended, for more information get in touch with us.
Join us for Jumpstart CX workshop
In an era where automation dominates customer interactions, how can businesses ensure a human touch remains at the heart of CX?
Key CX challenges addressed in this workshop
- Over-automation frustrates customers: Customers want convenience but also crave personalized, human interactions. Learn how to create seamless, human-centric engagement flows throughout strategic points in the customer journey.
- Fragmented customer journeys: Disconnected touchpoints and siloed data lead to inconsistent customer experiences. Discover how to unify customer interactions across SMS, WhatsApp, voice, video, email, and more for a cohesive CX strategy.
- Scaling personalization without losing efficiency: Saudi businesses are expanding fast—but can their CX keep up? Learn how AI-driven automation from a unified platform can combine with real-time customer insights, ultimately enabling personalized experiences at scale.
Did you know?
For Infobip’s 2025 Messaging Trends Report, we analyzed 530 billion mobile channel interactions that took place on our platform in 2024.
We noticed some astounding trends in Saudi Arabia:
- 43% growth in the use of WhatsApp
- 5x increase in Voice and Video messaging
- 20% overall increase in messaging through our platform
- 35% increase in social media use in the MENA region
It’s time to make the most of these opportunities! Here’s what you can expect
Interactive product walkthrough
See how Infobip’s solutions by tapping into strategic moments in the customer journey
Hands-on group activity
Build and test real-world engagement flows using Moments
Peer discussions & networking
Gain insights from industry leaders shaping the future of CX in Saudi Arabia.