Power conversions|Unlock connections|Streamline journeys
with a unified conversational experience solution
Convert more leads and personalize your end-to-end customer journey within a single chat app with Infobip’s conversational communication platform.
$290bn
conversational commerce market growth by 2025
68%
of adults said they were more likely to purchase from a company that they can message
51%
of customers are annoyed of generic, impersonal messages
Shape omnichannel conversational experience
Take your customers on a conversational experience journey
{Discovery}
{Consideration and purchase}
{Support and scale}
{Delight and retain}
Conversational one-stop shop that covers all customer touchpoints
Conversational marketing
- Engage your customers in real-time using two-way conversations
- Promote through your customers’ favorite channels
- Quickly recommend products and services with a conversational, human-like chatbot
- Leverage 360-degree views to understand your customers’ behavior and personalize interactions
Conversational support
- Provide support on your customers’ preferred channels
- Set up always-on support and quick self-service with a chatbot
- Use AI to understand customers’ intent and respond accordingly
- Access full conversation history for a personalized customer experience
- Automate routing to send conversations to the right agent
Conversational Commerce
- Provide end-to-end customer journeys using chat apps through a single interface
- Improve customer satisfaction with a quick, convenient purchase experience
- Deliver personalized journeys that build trust and brand loyalty
- Trigger cart abandonment alerts and help customers check out on their preferred channels
Conversational AI
- Power meaningful dialogue with your customers to help decision-making
- Increase sales and customer engagement with 24/7 support
- Better cost efficiency with intelligent chatbots
- Unburden call center agents by training chatbots to handle FAQ’s and simple tasks
- Deploy chatbots wherever needed on the customer journey
- Hyper-personalize campaigns with CDP for tailored content
Simplified business and user journeys enabled within a single conversational platform
Create additional revenue streams by adopting new digital channels and services.
Increase customer satisfaction and loyalty through personalization and always-on customer support.
Provide customers with personalized and timely assistance across their entire purchasing journey.
Increase conversion rates by 2.5x more as compared to purchases on traditional eCommerce platforms.
Reduce customer service costs with automated support through chatbots and live agents.
Improve cart abandonment rates with automatic event triggers and timely communication.
One platform, your entire conversational experience solution
Customer data platform
Collect and unify customer data into a single view so that you can craft personalized journeys.
Customer engagement solution
Centralize customer data to create omnichannel campaigns that boost ROI and customer loyalty.
Chatbot building platform
Integrate chatbots with external solutions to automate customer support, reduce operational costs, and increase lead generation opportunities.
Cloud contact center solution
Deliver personalized support with an improved omnichannel experience to boost agent productivity, and achieve higher customer satisfaction.
Features and Benefits
Features
- Digital-first
- Omnichannel
- Personalization
- IVR Ability to send multimedia Compliant
- Integrations
- A/B testing
- Send-time optimization
- Lead scoring
- Catalogues
- Forms
- SMS failover
- Local CX Consulting
Business benefits
- A simplified user journey
- Additional Revenue
- Increased awareness
- Increased customer loyalty and retention
- Improved cart abandonment rates
- Increased CSAT
- Reduced customer service costs
- Increased conversion rates
Conversational experience resources
A guide to global SMS compliance laws
SMS laws and regulations vary from country to country. Read our guide to understand the crucial aspects of SMS compliance across the globe.
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