Design intelligent, always-on assistance with conversational support
Provide always-on, intuitive, and automated support over your customers’ preferred channel with seamless agent takeover for a more personalized experience via Infobip’s conversational support solution.
Provide always-on customer support through chatbots and live agents
Support
Provide support on your customers’ preferred channels.
Self-service
Always on support and quick self-service with chatbot.
AI
Use AI to understand customers intent and
respond accordingly.
Unify data
Full conversational history for a personalized customer experience.
Friction-free transitions
Seamless handover from chatbots to
live agents.
Automate
Automated routing to send conversations to the right agent.
Engage with customers over the most popular channels
Design conversational support experiences over the widest range of channels.
Map the right use cases across the customer journey
Discover how we helped our customers
Segari: 90% reduction in response time with fast and contextualized support
-
90%
faster response rates -
87%
positive feedback
Salmoiraghi & Viganò: Boosting CSAT scores to 100% with intuitive customer service solutions
-
100%
CSAT score
CIAK Auto: Improving CX with digital customer service
-
90%
growth in traffic -
79%
better response time -
33%
CTR rate
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Create your conversational ecosystem with multiple integration options
Start providing always-on assistance with conversational support
See how our conversational experience solution can help you increase customer satisafcation.
