Give your customers the convenience of local long numbers and short codes to contact you for promotions, voting, surveys, or support.
Cut out the middle man
Acquire and manage your numbers through our online interface or API - ready-to-use with no need for additional technical or commercial setup. Our self-serve platform even lets you set up automated two-way communication flows.
Shape the customer experience from end-to-end
Improve the customer experience by integrating numbers into automated communication flows with embedded conditional responses that react appropriately to user inputs.
Push and Pull
Our numbers support message forwarding to any server via Webhook, email, SMPP or IP address, allowing you to create a single view of all customer inputs, regardless of channel.
Always be local
Create a dedicated presence with long numbers and shortcodes in more than 50 countries, while avoiding the complexity of local licenses and infrastructure. Call forwarding through the cloud makes you locally accessible wherever you want to be.
One number, multiple channels
We also offer numbers that are both voice and SMS-enabled, so you have the flexibility to contact customers over their channel of choice.
Increase customer base
Enable potential customers to easily sign up for your services or promotions by sending an opt-in message over a recognizable number.
Improve customer support
Assign specific customer support numbers to different customer segments and issues. Before the customer says hello, your team will know the type of issue they are dealing with.
Stay in line with market rules
Ensure your customers have an “unsubscribe” option for promotional messages and comply with customer preferences and market regulations.
Improve staff management
Enable two-way communication between your field staff and the office. Improve organization and staff security.
Optimize internal processes
Reduce the number of tedious tasks for your staff by enabling machine-to-machine communication.
You're in good company
It has been fantastic working with Infobip on this project. Not only has the technology been easy to implement, the people at Infobip also use Strava. They understand how important Beacon is to our athletes. That extra connection to us and our product really came through in everything the Infobip team did with us.
Ethan Hollinshead, Senior Product Manager
The functionality the new Infobip 2-Way SMS app brings to Zendesk is something that our users have consistently asked for and opens up a new communication channel on the Zendesk platform with coverge we've not had before. Having excellent technologies for global delivery easily available from the cloud is a worthy addition to Zendesk.
Eric Shen, Partnership and integration manager
We started doing work with Infobip officially in May 2014 on three Nestle Campaigns that ran smoothly and continue to do so. We previously did not have an automatic system that enabled us to validate our entries automatically – we had to do this manually which took up a lot of time and effort. Infobip introduced a short code system that helped us work faster and smarter. With their advanced technology, we are able to automatically plug information into Infobip's backend system so that we can validate entries within seconds.
Ignotius Maimela, Client Services Manager
Infobip made a vast improvement to our internal communications. By fully automating one of the most cumbersome aspects of our billing process, the platform enabled us to operate with maximum efficiency.
Raju Hiremath, IT Assistant General Manager
THE INFOBIP ADVANTAGE
- 600+ direct-to-carrier connections
- Connect with the whole world; over 7 billion people and things
- Strong enterprise client base
- 60 offices/6 continents/10 data centers
Our global reach and local presence enable us to react faster, engage more, and have meaningful face to face discussions with our clients. This allows us to create tailor-made solutions in-line with local requirements and based on proven global best-practices.
- Best-in-class delivery rates
- High speed and reliability
- Low latency
- In-house developed platform
Our solutions are created to adapt to the constantly changing market and communication trends at speeds and levels of precision and personalization that only an in-house solution can offer. We help our clients to overcome the complexity of consumer communications, increase customer satisfaction and grow their businesses – all in a fast, secure and reliable way.
- Technical expertise
- Solutions consultancy
- Customer success management
- 24/7 local support and network monitoring
We aim to provide a remarkable customer experience by going beyond expectations and delivering consistent, personalized service. We will help you to get up and running in no time, whether it’s assisting with integrations, messaging best practices or solutions consultancy.