In the world of chatbots, “intent” refers to the customer or user’s intention – i.e. their goal or requirement for engaging with a chatbot.
As an example, if a customer’s query is “When does your London store close?”, their intent is wanting to understand opening hours.
Chatbots are built using a set of intents – the user needs they must respond to – and a process for responding to them.
For AI chatbots, it’s essential to train the intent engine in the backend to make your chatbot more effective.
Learn more about how intents work in our chatbot-building platform, Answers.