What is a Keyword chatbot?

Keyword chatbots – also known as “rule-based chatbots” or “flow-based chatbots” – analyze users’ text input based on keywords and give the appropriate response.

What are the main functions of a keyword chatbot?

Keyword chatbots help with simple customer service queries and frequently asked questions (FAQs).

Powered by pre-defined rules or decision flows, keyword chatbots are programmed to assist with a series of options. The user selects the option that fits their need and then enters the relevant keyword to progress their query.

Unlike AI chatbots, keyword chatbots don’t use any artificial intelligence (AI) but progress users through the decision flow by inviting them to select from option lists or use specific keywords.

What is the difference between rule-based keyword chatbots and intent-based AI chatbots?

The main difference between rule-based keyword chatbots and intent-based AI chatbots is how customers interact with the program.

A keyword chatbot provides options that users can choose from to select the best fit for their query. On the other hand, AI chatbots enable more conversational interactions by interpreting the user’s intent based on the language used. The artificial intelligence (AI) and natural language processing (NLP) behind these chatbots provide a superior customer experience that’s much closer to the experience of chatting with another human.

Sep 16th, 2021
2 min read

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