Products
Messaging
Solutions and Services

Keyword chatbot

Keyword chatbots or “rule-based chatbots” are designed to help with simple customer service queries and frequently asked questions (FAQ).

Keyword chatbots – also known as “rule-based chatbots” or “flow-based chatbots” – help with simple customer service queries and frequently asked questions (FAQ).

Powered by pre-defined rules or decision flows, keyword chatbots are programmed to assist with a series of options.

The user selects the option that fits their need, and then enters the relevant keyword to progress their query.

Unlike AI chatbots, keyword chatbots don’t use any artificial intelligence (AI), but progress users through the decision flow by inviting them to select from option lists, or use specific keywords.

Head to our customer service chatbots blog post to learn more about the benefits and use cases for keyword chatbots – or discover how to create keywords with our chatbot-building platform, Answers.