What is an AI chatbot?

An AI chatbot or “Conversational chatbot” is an intent-based computer program that uses artificial intelligence to bring a conversational approach to chatbot interactions.

What are the different types of chatbots?

There are six types of chatbots:

  1. Menu/Button-based chatbots – this is the most basic type of chatbot available. They are presented to users as buttons and require the user to make several choices before the final answer.
  2. Linguistic-based/Rule-based chatbots – create conversational automation flows using if-then logic. For your customers to receive proper support, you need to define the language conditions of your chatbot (the order of words, synonyms, etc.).
  3. Intent-based chatbots/Keyword chatbots – utilize customizable keywords and AI application (Natural Language Processing (NLP)) to determine how to reply to a query properly.
  4. Machine learning chatbots – are far more advanced than the previous three Chatbots. This type of Chatbot utilizes Machine Learning (ML) and Artificial Intelligence (AI) to memorize conversations with users and grow over time.
  5. The hybrid model – is a combination of rule-based chatbots and AI bots.
  6. Voice bots – rather than typing, these types of bots are triggered by speech.

What is the difference between rule-based and AI chatbots?

Rule-based chatbots can be seen as the digital equivalents of the interactive voice response (IVR) system. They use a series of if/then statements for action-taking. With this, rule-based chatbots can easily and quickly provide specific and detailed information. Some use cases of rule-based chatbots include customer service, sales support, engagement, and two-way interactions.

When someone interacting with a rule-based chatbot does not know precisely what they want, they become less helpful; conversational or intent-based chatbots come in handy.

Conversational chatbots use natural language processing (NLP) to determine a person’s intent. To achieve that, a chatbot successfully recognizes a person’s goal; it must be trained to identify every possible version of the same intent.

Nov 3rd, 2020
2 min read