Book appointments

Facilitate a convenient and efficient way for customers to schedule meetings or appointments directly through messaging channels.

The problem with traditional methods of appointment booking:

Time consuming

Costly

Inconvenient

If you use a traditional call center to book appointments, your lines might be constantly busy dealing with customer queries on top of booking and managing appointments, and email interactions can take a long time to complete.
Call centers are costly, and your reception or live agents’ work can pile up quickly if they are constantly booking appointments for customers, meaning you’ll be spending more on customer service solutions.
Customers have to book appointments during working hours, which isn’t always convenient for them, or wait some time for email responses, making the processes difficult.

24/7 service: Customers can book appointments any time with automated appointment booking, meaning they never have to wait on a line or call during working hours
Reduced wait time: since customers can book their appointments on their own, there’s no need to wait in a call queue or check your inbox for an email to arrive
Mobile-friendly: appointments can be booked on a customer’s mobile phone in just a few clicks
Easy modifications: Customers can easily modify their appointments through the same messaging channel

Cost savings: Allowing customers to book their appointments over messaging channels reduces the cost of call centers
Minimize errors: Human errors occur all the time with appointment booking, with an automated system you reduce the chance of error drastically
Reduce workload: Automated booking systems via messaging can handle a large volume of requests, freeing up staff to focus on other tasks.
Handling increased volumes: Messaging systems can scale easily to accommodate more bookings without needing a proportional increase in staff.

Available channels