In today’s dynamic landscape, businesses need agile and innovative solutions to connect with customers on their terms. We, at Infobip, are proud to be recognized as a Leader in the Gartner® Magic Quadrant™ for Communications Platform as a Service (CPaaS) for the second consecutive year.  

We believe this recognition is a testament to our commitment in providing CPaaS solutions that empower businesses to:

The latest Gartner® Magic Quadrant report for CPaaS can help you choose the right cloud communications-as-a-platform provider for your business. Whether you are a global enterprise business or a developer the report will delve into the various providers and how they evaluate against each other.

Get the full picture of the CPaaS market landscape. This insightful report provides valuable information on: 

Don’t just take our word for it. Read the report today and discover how we believe Infobip can help you unlock the full potential of CPaaS. 

Source: Gartner, Magic Quadrant for Communications Platform as a Service, Lisa Unden-Farboud, Ajit Patankar, Pankil Sheth, Brian Doherty, 24 June 2024

GARTNER is a registered trademark and service mark, and MAGIC QUADRANT and PEER INSIGHTS™ are trademarks and service marks, of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

Disclaimer: Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.  

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Infobip. 

Our communications platform combines full-stack CPaaS capabilities, with an AI-powered customer engagement solution, contact center solution and chatbots.

By choosing Infobip, you’re choosing a CPaaS vendor that delivers: 

We’re excited to announce that Infobip has earned top ranking in the inaugural Communications Platform-as-a-Service MetriRank report, based on market share, financials, market share momentum, product mix, customer sentiment, and customer business success. The report identifies the top 10 providers leading the market today, and best positioned for long-term success.

According to Metrigy: “Infobip is the leader in our first CPaaS MetriRank report, number two in market share, and the highest product mix and customer sentiment ratings. With a stronghold in Europe, over the past two years, Infobip has extended its global reach and capabilities through key acquisitions.”

Download the report to find out how CPaaS is being adopted, key trends in the CPaaS market, and how the CPaaS vendors compare. 

Omdia has named Infobip as a CPaaS leader for the second consecutive year in its latest Omdia Universe: CPaaS Platform Providers 2023-24 report. Infobip achieved its highest scores in connectivity services, geographic coverage, partnerships and ecosystem, APIs, value-added services and solutions, and go-to-market strategy.  

Omdia states that its scores “indicate that Infobip is a consistent high-performer in terms of the services it delivers, how it delivers them, and its ability to effectively iterate its platform in line with prevailing market trends and evolving technology.”

Source: Gartner, Magic Quadrant for Communications as a Service (CPaaS), September 2023, By Lisa Unden-Farboud and Ajit Patankar. 

GARTNER is a registered trademark and service mark of Gartner and Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.

Disclaimer: Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. 

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Infobip.

The IDC MarketScape for CPaaS (Communications Platform as a Service) is out and we are thrilled to announce that, for the second time, Infobip has been recognized a leader.

IDC MarketScape noted, “Consider Infobip if global scale and local, regional support are key requirements for your company. Infobip’s comprehensive portfolio of services spans telco as well as enterprise needs, ranging from carrier-grade services and CPaaS to highly customized SaaS services and support.”

Source:  “IDC MarketScape: Worldwide Communications Platform as a Service 2023 Vendor Assessment” By: Courtney Munroe and Melissa Fremeijer-Holtz, May 2023, IDC # US50607923

Courtney Munroe, Research Vice President, Worldwide Telecommunications Research at IDC, said: “Infobip has established a global footprint and strong capabilities in the CPaaS market with its broad portfolio for enterprises as well as a carrier-grade service offering – an imperative for network operators delivering global messaging services. It has a unique breadth, depth and one-of-a-kind modularity of its communication platform. As a result of these strengths, and in contrast to its many competitors,  Infobip is financially solid, and has grown rapidly  in the past two years.”

IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of ICT suppliers in a given market.  The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. The Capabilities score measures vendor product, go-to-market and business execution in the short-term. The Strategy score measures alignment of vendor strategies with customer requirements in a 3-5-year timeframe. Vendor market share is represented by the size of the circles. Vendor year-over-year growth rate relative to the given market is indicated by a plus, neutral or minus next to the vendor name.

Download the latest IDC Marketscape report and discover:

This is where trusted communication services come in. They are becoming increasingly important for digital engagement and are a key method for businesses to differentiate themselves in a crowded market. That’s why Infobip has developed a comprehensive product strategy for trusted communications, with solutions for both enterprises and mobile network operators.

According to the latest 451 Research report, Infobip’s offerings are designed to detect potentially fraudulent activities and provide two-factor authentication SMS to ensure a secure customer journey and protect their customers and their own reputation, while delivering a better customer experience.

According to 451 Research’s Voice of the Enterprise: Workforce Productivity & Collaboration, Technology Ecosystems 2022 survey, the growing adoption of digital communications over the past two years has raised awareness of the need to address problems such as robocalls and spam SMS. Survey results show that two-thirds of respondents consider the use of trusted communications (e.g., verified business caller ID, verified SMS) to protect customers from scams, unwanted calls, and account takeover attacks an “important” or “very important” strategy for improving the customer experience.

Infobip has been highlighted for our emphasis on being a trusted communication provider by 451 Research in their latest report on “Trusted Communications: A Critical Component of Digital Engagement”. The report highlights Infobip’s efforts in combatting abusive and fraudulent practices in the digital world with their comprehensive product strategy for trusted communications.

If you want to learn more about Infobip’s solutions for trusted communications and how they can benefit your business, download the 451 Research report now.