Juniper Research has ranked Infobip as the number one CPaaS provider amongst 19 vendors, exceeding all its competitors in its capacity and capabilities, making us a leader in the CPaaS category.

Juniper awarded Infobip the highest ranking for its size of operations in the mobile communications sector, its geographical reach, and the breadth of CPaaS technologies it supports.

According to the report, Infobip’s global presence had been strengthened by acquisitions such as OpenMarket and Peerless Network in the USA. Alongside partnerships across the globe, and Infobip’s support of regionally focussed apps, these factors underline Infobip’s offering of a truly global messaging service.

Juniper’s report also noted the growth potential of Infobip’s strategy to expand its B2D (Business to Developer) capabilities, as demonstrated by its acquisition of Shift Conference and Netokracija.

For the first time, tech analyst Juniper Research has recognized Infobip as a leader in the market for Contact Center-as-a-Service or CCaaS.

Juniper Research has rated Infobip, the global cloud communications platform, as an “Established Leader” in the CCaaS category. Noting our broad range of services and capabilities, it states that Infobip has the foundations to provide a strong omnichannel experience.

Juniper Research praised our digital-first contact center solution Conversations, stating it is “designed to improve customer and agent experience through seamless omnichannel interactions.”

What’s more, Juniper Research notes that our contact center enables agents to manage interactions over multiple channels without needing to switch between applications. Moreover, as our platform provides the entire conversation history, we can match customers to the same or right agents for future interactions, helping increase productivity, states Juniper Research.

Infobip’s acquisition of Peerless Network will boost its presence in the US market and add complementary voice services to its portfolio, according to Raul Castanon-Martinez from 451 Research. The industry analyst firm sees the deal as further cementing Infobip’s position as a leading CPaaS provider. 451 Research forecasts total CPaaS market revenues to grow at a CAGR of 28% over the next five years.

Industry analyst firm Juniper Research has rated Infobip as the leading vendor in its latest Mobile Messaging Competitor Leaderboard report. Infobip is positioned as an Established Leader, well ahead of the other 19 vendors in the report. The report assesses mobile messaging providers based on 11 criteria, including Market Presence; Innovation; Sophistication of Messaging Platforms; Extent and Breadth of Partnerships; and Future Business Prospects.

Juniper highlights that Infobip’s plans to target developers, as evidenced by its acquisition of Shift Conference, offer an opportunity to boost the visibility of its solutions. Infobip’s purchase of OpenMarket will also help to strengthen its position in North America, a key mobile messaging market. Juniper forecasts that total mobile messaging revenue in North America will grow from $52.5 billion in 2020, to $63.7 billion in 2025.

Juniper Research has named Infobip as the leading service provider in its CPaaS Competitor Leaderboard report. The report, which compares the top 17 CPaaS vendors worldwide, positioned Infobip in the top spot due to the breadth of communications technologies supported by its platform and its network of operator partners. Juniper highlights that Infobip has traditionally been among the first to offer emerging technologies on its platform.

The report also discusses how Infobip is making inroads into fast-growing markets, for example, expanding its presence in North America through the acquisition of OpenMarket. In addition, Juniper expects Infobip to continue investing in technologies that provide crucial back-end services, enabling the collection of more granular customer information and enhancing communication with customers.