Dave Hitchins - Infobip

Dave Hitchins

Senior Content Marketing Specialist

With 23 years experience in the tech industry in roles ranging from Technical Author to Product Owner, Dave now specializes in writing about technology in an accessible and entertaining way.

Business
A Guide to Global SMS Compliance Laws

Do you do business in multiple countries? It's hard to keep up with SMS regulations, right? Help is at hand with our useful guide to messaging across national borders.
May 3rd, 2022

6 min read
API

SMS
Insight
How to Design and Build a WhatsApp Chatbot – With Examples

Thinking about incorporating a WhatsApp chatbot into your communication strategy? Here's everything you need to know to plan, design, and build a chatbot that helps you connect with your customers - without a line of code.
Jan 20th, 2023

12 min read
AI

Chatbots

WhatsApp
Business
A Guide to Effective Conversational Marketing

Conversational marketing is so much more than live chat. Find out how to put together a conversational strategy that covers all the channels your customers use, and that drives real results.
Aug 25th, 2022

9 min read
Chat Apps

omnichannel

SMS
Business
Getting Started with Marketing Automation – Strategy and Examples

A guide to getting started with marketing automation including strategy, the tools you'll need, and some real marketing automation examples.
Jun 24th, 2022

10 min read
Automation

Chatbots

moments
Business
A Complete Guide to SMS Fraud Detection and Prevention

What are the latest SMS fraud techniques that criminals are using, how to avoid becoming a victim, and what mobile operators need to do to protect both their subscribers and their own revenue streams.
Sep 13th, 2022

8 min read
MNO

Security

SMS
Insight
3 Tips for Choosing the Right SMS Service for your Adobe Campaign Solution

Looking to add SMS to your Adobe Campaign solution? Read this first!
Jan 31st, 2022

3 min read
2FA

Partnership

SMS
Business
The Ultimate Guide to Email Automation

The only email automation how to guide you will ever need - packed with practical advice, worked examples, and mistakes to avoid. From creating triggered emails to building nurture flows that convert - we cover it all.
Jan 19th, 2023

12 min read
Email

moments

omnichannel
Engage
How to Use Apple Messages for Business in Your Contact Center

Wondering whether you should add Apple Messages for Business to your contact center, and how to do it? Wonder no more.
Apr 6th, 2022

4 min read
answers

apple messages for business

Chatbots

contact center
Business
What is Smishing and How to Prevent It

In this blog we define exactly what smishing is, how to recognize smishing messages, and what telecom operators must do to protect their customers.
Aug 31st, 2022

8 min read
Firewall

Security

SMS
Engage
MMS or SMS? Actually, You Don’t Have to Choose!

Get the best from both messaging formats to provide a compelling and cost-effective solution for engaging with your customers.
Mar 25th, 2022

5 min read
2FA

MMS

SMS
Insight
WhatsApp vs WhatsApp Business

They are both the most popular messaging apps in their class, but what are the differences between WhatsApp and WhatsApp Business? Read on to find out!
Mar 17th, 2022

4 min read
Chat Apps

Mobile App Messaging

WhatsApp
Business
The Metaverse Does Not Exist

Join us as we explore the current state of the metaverse and whether the time is right for mainstream brands to take their marketing efforts virtual.
Sep 20th, 2022

9 min read
Metaverse

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