Josh Diner - Infobip

Josh Diner

Senior Product Marketing Manager

Josh is a Senior Product Marketing Manager at Infobip with three years experience in communications, and 10 years experience across product and marketing.

Business
How Critical is Email as Part of a Contact Center Solution?

Learn why it’s important to include Email as one of the channels in your contact center to ensure that you have a complete omnichannel solution.
Apr 1st, 2022

3 min read
customer engagement

Email

omnichannel
Business
Knowledge Base Best Practice Guide

Tips for building a knowledge base that helps your contact center staff to be customer service superheroes!
May 4th, 2022

4 min read
contact center

conversations

Email