Generation Z, representing around 30% of the global population, would rather text than have a conversation on the phone. Generation Alpha is showing even stronger preferences for messaging.

On top, AI is getting into every product and process, improving significantly interactions with customers, while at the same time optimizing the work of the employees.

The third key trend is rich messaging channels like Viber and WhatsApp becoming super apps. What does that stand for? Chat apps will not only be a place where customers talk with their friends and families but also a place where they will order food, book accommodation for vacation, or do shopping

AI Hub is a tool that can help bring the customer experience of the conversational era to life. It combines the AI capabilities of Open AI on Azure, and access to all the super apps, like Viber & WhatsApp.  

At the event, our experts will guide you through a short demo of the tool showing you the main capabilities that can reshape how you interact with your customers

Besides Infobip, we will have our partners Microsoft and Cosmote at the event. Microsoft will share its vision for the development of GenAI, and how it will reshape the world of B2C interactions. Cosmote will share its positioning as the key enabler of the conversational era.