Conversational modules
Programmable Channels
Platform functionality
Business segments
Industry verticals
Department
Our services
Solutions for telecoms
See why leading telecoms around the world choose Infobip to transform their network
Create new B2B revenue streams with our omnichannel communications platform
Telecom core & security
Secure your network from SMS and Voice fraud with our firewall that protects 120+ operators
Ensure all A2P SMS traffic is properly charged and eliminate revenue leakage with our SMS Firewall
Community & Resources
What is a cloud contact center?
A cloud contact center is a technology platform that hosts all the tools and services required to run an enterprise-level contact center in the cloud.
Cloud contact centers enable omnichannel and multichannel interactions through voice, email, SMS, and chat apps – from virtually anywhere – on the channels your customers use.
Cloud contact center software functionality is hosted on an internet server (rather than on-premise hardware) and enables businesses and enterprises to manage their inbound and outbound customer communications effectively and efficiently.
These cloud solutions can offer a scalable, globally connected omnichannel experience, unlike legacy, on-premise systems.
What are the benefits of having a cloud contact center?
From a business perspective, opting for a cloud contact center helps:
- Reduce costs
- Improve ROI
- Provide better customer experiences and data analytics
- Increase agent efficiency
- High scalability
- Provide channel flexibility, including the use of customer service chatbots and other AI tools
- Supports flexible working with agents on site or working from home
A cloud contact center platform like Conversations consists of a comprehensive list of tools and applications that enable call routing, agent management, analytics, workforce management tools, and IVR.
