Conversations: Transform your Contact Center to Enhance Your Customer Experience
Build meaningful conversations with your customers through our cloud contact center platform. Enable your agents to engage with your customers across the most popular channels (SMS, WhatsApp, Viber, Facebook Messenger, and more), through a single interface.
Infobip’s digital, scalable, omnichannel Contact Center solution provides cross-channel support for customers, on a single interface for agents. With our plug and play solution, you can seamlessly connect your data, processes, and systems to digitally transform your Contact Center.
Conversations enables agents to view a customer’s conversation history from a single interface to create contextual communication – improving efficiency and increasing robust reporting through detailed analytics. Give your customers the flexibility to communicate on the channels they prefer while increasing retention and satisfaction.