Infobip’s digital, scalable, omnichannel Contact Center solution provides cross-channel support for customers, on a single interface for agents. With our plug and play solution, you can seamlessly connect your data, processes, and systems to digitally transform your Contact Center.
Conversations enables agents to view a customer’s conversation history from a single interface to create contextual communication – improving efficiency and increasing robust reporting through detailed analytics. Give your customers the flexibility to communicate on the channels they prefer while increasing retention and satisfaction.