Infobip Partners with Span to Enhance its Customer Engagement Offering Globally
Europe: 14 September 2020 – Infobip, the global cloud communications platform has today announced a partnership with Span, the IT company providing professional services and technical support to business users and enterprises across the globe as they look to advance information systems.
The partnership will enable Span to build connected customer experiences across all stages of the customer journey through Infobip’s entire customer engagement and experience portfolio; Moments, Conversations and Answers.
Span’s business services and solutions – which include Cyber Security, Cloud Services, Identity Management and Customer Relationship Management solutions for enterprises – are used by some of the largest global companies. Via Infobip’s complete SaaS portfolio, Span will now offer a complete communications platform over the largest range of programmable channels. This means brands can connect all customer data onto a single platform and interact with consumers over multiple channels including email and SMS. It will also enable Span and Infobip to target and onboard new customers looking to accelerate digital transformation.
Mihaela Trbojević, Solution Sales Manager, from Span commented: “Keeping communications synched across multiple channels is no longer a “nice to have”, it’s a necessity, especially when it comes to championing brand loyalty. Infobip’s entire solutions stack enables us to deliver messages on the widest range of channels available for today’s modern consumer, which is why we’re delighted to have joined forces to provide our customers’ customers with the best digital experience possible.”
Aleksandar Daic, Strategic Accounts and Partnerships Manager at Infobip said: “Today, there isn’t an organization out there that isn’t on a digital transformation journey. That’s why we believe technology companies should combine expertise to bring the best communications solutions to customers and accelerate business change. A smart, personalized omnichannel approach using multiple communications channels truly elevates a business’ customer experience. We couldn’t be more excited to be joining forces with IT experts like Span to deliver this.”
Infobip is a global cloud communications platform that enables businesses to build connected customer experiences across all stages of the customer journey at scale, with easy and contextualized interactions over customers’ preferred channels. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication security and contact center solutions help clients and partners overcome the complexity of consumer communications, grow their business and increase loyalty– all in a fast, secure and reliable way. With over a decade of industry experience, Infobip has expanded to include 60+ offices on six continents offering natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 190+ countries connected directly to over 600 telecom networks. The company serves and partners with leading mobile operators, messaging apps, banks, social networks, tech companies, and aggregators.