Last changed: Fri, 6th Sep '19
While providing its Services, INFOBIP may process the personal data of individuals on behalf of its Customers, and for the sole purpose of providing INFOBIP Services to Customers. That can be the personal data of the Customers’ employees or personal data of the Customers’ end-users (hereinafter referred to as: Customer Personal Data).
For the purposes of providing Customers with INFOBIP Services, INFOBIP sometimes usessub-processors, who assist in providing the Services, or who may otherwise have access to the data stored within the INFOBIP platform. You can find up to-date an up-to date list of them below.
Service Specific Sub-processors
INFOBIP sometimes uses third parties to provide specific functionalities within INFOBIP Services. In order to provide the relevant functionalities, these third parties (sub-processors) could have access to Customer Personal Data:
|Sub‑processor||Purpose of sub-processing||Sub-processing location|
|Zendesk ltd.||Provision of cloud-based customer service software and support ticketing system /help desk solution.||USA|
|Amazon Web Services, Inc||Providing cloud hosting for various services – data analysis, email campaigns, proxying and balancing for whitelabel customers. That includes auxiliary utilities such as DNS, monitoring and support.|
Storage, provision of products and services used for communication between Infobip platform and other origination or termination points for various communication services. Supporting services for Text to speech (TTS) like Amazon Polly.
|EU, USA, Brasil, India|
|Processor||Purpose of processing||Processing location|
|Salesforce.com Inc.||Provision of CRM platform to INFOBIP.||USA|
|Oracle Corporation||Provision of marketing platform to INFOBIP.||USA|
|Aptrinsic, Inc.||Providing analysis of Customer behavior on Customer Portal to improve our products and services. Facilitate Customer’s promotional and marketing strategies.||USA|
|Segment.io, Inc.||Statistical and analytical purposes for increasing performance of Services and user experience.||USA|
|LiveChat, Inc.||Provision of interactive chat on infobip.com||USA|
INFOBIP is a UK based company and our main processing facilities are located within the European Union. For all Customers that would like to have their Personal Data stored within the European Union, INFOBIP is able to ensure that.
Unless otherwise agreed upon with the Customer in writing (whenever the Customer requires it), INFOBIP shall ensure that the Customer’s Personal Data is stored and processed at the processing systems located in INFOBIP data centers within the European Union. Our main data center is located in Frankfurt, Germany. Any transfer of Personal Data to INFOBIP’s data centers located outside the European Union or the European Economic Area (EEA) can be made only upon such an explicit instruction of the Customer.
INFOBIP is a global company and it is possible that employees from our affiliated companies have access to Customer Personal Data. Namely, INFOBIP is able to offer its Customers technical support by operating a 24/7 “follow the sun” support model that leverages its support engineers in countries where INFOBIP operates.
This means that although INFOBIP will not move Customer Personal Data into another jurisdiction, sometimes INFOBIP will provide Customer support from outside the European Union. INFOBIP will always ensure that intercompany processing of personal data is in line with the applicable data protection laws, including GDPR. When the performance of the Services involves a transfer of personal data outside the European Economic Area (EEA), INFOBIP will take the required steps to ensure there is adequate protection for such personal data. This will be done in accordance with Articles 44 to 49 of the GDPR, which may include entering into the Standard Contractual Clauses set out in the European Commission’s Decision 2010/87/EU.
You can find a complete list of our affiliated companies here
INFOBIP sometimes uses certain subcontractors to assist in operations which are necessary in order to provide INFOBIP Services. Below is a list of our sub-contractors that provide us with data center hosting services. Such sub-contractors do not have access to any data within our processing systems, e.g. they are not sub-processors of Customer Personal Data.
|Sub‑contractor||Purpose of sub-contracting||Location of data center|
|Equinix (Germany) GmbH||Provision of data center hosting services.||Frankfurt, Germany|
|Altus IT d.o.o. (Croatia)||Provision of data center hosting services.||Zagreb, Croatia|
|Equinix do Brasil Soluções em Tecnologia em Informática LTDA. (Brasil)||Provision of data center hosting services.||Sao Paolo, Brazil|
|Equinix Hong Kong Limited (China)||Provision of data center hosting services.||Hong Kong, China|
|Net Magic IT Services Private Ltd (India)||Provision of data center hosting services.||Mumbai, India|
|Viettel – CHT Company Limited (Vietnam)||Provision of data center hosting services.||Hanoi, Vietnam|
|Big Band Sdn Bhd (Malaysia)||Provision of data center hosting services.||Kuala Lumpur, Malesia|
|Stack.M1 (Russia)||Provision of data center hosting services.||Moscow, Russia|
|Vodafone Italia S.p.A. (Italy)||Provision of data center hosting services||Bergamo, Italy|
|ITnet S.r.l. (Italy)||Provision of data center hosting services||Rome, Italy|
|LeaseWeb Deutschland Gmbh||Provision of data center hosting services and HW equipment lease services (fully managed by Infobip)||Frankfurt, Deutschland|
Other sub-processors and recipients of Customer Personal Data