Last changed: Fri, 16th Oct '20
List of Sub-processors
To ensure an efficient provision of INFOBIP Services, INFOBIP sometimes may engage its affiliates (list of affiliates is available here) and third parties as Sub-processors. In order to provide specific functionalities within INFOBIP Services, these Sub-processors may have access to the personal data processed on behalf of the customers, as specified in the data processing agreement concluded with the customer (Customer’s Data).
With nearly 30 data centers all around the globe, INFOBIP is in a position to support provision of its Services and storage of Customer’s Data in line with the customer’s choice and preferences.
Unless otherwise agreed upon with the customer in writing (and whenever the customer requires it), INFOBIP shall ensure that the Customer’s Data are stored and processed at the processing systems located in INFOBIP data centers within the European Union. Our main data center is located in Frankfurt, Germany. Any transfer of personal data to INFOBIP’s data centers located outside the European Union can be made only upon such an explicit instruction of the customer.
Nevertheless, INFOBIP is a global company and it is possible that authorized employees from our affiliated companies have access to Customer’s Data. Namely, INFOBIP is able to offer customer care and technical support to its customers by operating a 24/7 “follow the sun” support model that leverages its support engineers in countries where INFOBIP operates so sometimes INFOBIP will provide such support from outside the European Union. This support is carried out only by accessing Customer Data on its original location (data center chosen by the customer) without transferring it into another jurisdiction, and is performed in a secure way enabled by strong authentication measures and access protocols according to INFOBIP Group security policies. All INFOBIP’s intercompany processing is regulated by the INFOBIP Group intercompany data processing agreement and, where applicable, EC Standard Contractual Clauses.
You can find an up-to-date list of Sub-processors below.
| Sub‑processor | Purpose of sub-processing | Sub-processing location | Transfer mechanism |
| Microsoft Ireland Operations Limited | Provisioning of cloud services for storage and computing, networking, monitoring and analytics, including proxying and balancing; supporting services for Text-to-Speech (TTS). | Customer Data is hosted at the customer’s selected location, as set out in agreement for INFOBIP Services | N/A |
| Amazon Web Services, Inc. | Provisioning of cloud hosting for various services – data analysis, email campaigns, proxying and balancing for white-label customers. That includes auxiliary utilities such as DNS, monitoring and support. Storage, provision of products and services used for communication between Infobip platform and other origination or termination points for various communication services; supporting services for Text-to-Speech (TTS) like Amazon Polly. | Customer Data is hosted at the customer’s selected location, as set out in agreement for INFOBIP Services | EC Standard Contractual Clauses |
| Google LLC | Provisioning of Google Cloud Platform and related technical support for Text-to-Speech (TTS). | USA | EC Standard Contractual Clauses |
| Infobip Affiliates | Provisioning of customer care and technical support. | Global | EC Standard Contractual Clauses |
At the link below customers may subscribe to receive notifications of changes within the sub-processors’ list.
Please also read the INFOBIP Privacy Notice and Cookie Policy to see other categories of recipients of Customer Data.
List of Processors
To ensure an efficient conduct of our everyday business activities INFOBIP, as a controller, sometimes uses trusted third parties who may process personal data on our behalf. The list of our processors is listed below.
| Processor | Purpose of processing | Processing location | Transfer mechanism |
| Salesforce.com Inc. | Provision of CRM platform. | USA | EC Standard Contractual Clauses |
| Oracle Corporation | Provision of marketing platform. | USA | EC Standard Contractual Clauses |
| Zendesk, Inc. | Provisioning of cloud-based customer service software and support ticketing system/help desk solution. | USA | EC Standard Contractual Clauses |
| Atlassian, Inc. | Provisioning of contracted Cloud Products (e.g., Jira, Slack, etc.). | USA | EC Standard Contractual Clauses |
| DocuSign, Inc. | Provisioning of document management. | USA | EC Standard Contractual Clauses |
| Segment.io, Inc. | Provisioning of statistics and analytics to increase the performance of Services and user experience. | USA | EC Standard Contractual Clauses |
| Gainsight, Inc. | Provisioning of digital behavior data on users logged in to INFOBIP web interface and facilitates in-app communication. | USA | EC Standard Contractual Clauses |
| SmartRecruiters, Inc. | Provisioning of a recruitment tool. | EU, USA | EC Standard Contractual Clauses |
| FullStory, Inc. | Provisioning of web analytics, user session recordings and digital behavior data for user interface optimizations. | USA | EC Standard Contractual Clauses |
| ON24, Inc. | Provisioning of a platform for the development, production and distribution of customizable webcasts, webinars, and other content. | USA | EC Standard Contractual Clauses |
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