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Title
Service description
Last updated: Wednesday, 22th Feb ’23
Introduction
This document lists INFOBIP’s services and defines their chargeable events.
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Disclaimer
Infobip does not warrant the availability of listed Channels in each country. Geographic coverage of Channels by country shall be agreed upon separately between the Infobip representative and the Customer.
SaaS services
Conversations
Moments
Answers
SaaS features:
The following is the list of features that, among other, come as part of one of SaaS services:
“Events” shall mean a feature within the solution provided by Infobip which allows tracking, storage and analysis of customer behaviour collected from mobile, web or 3rd party services;
“Flow” shall mean a visual tool provided by Infobip to Client that allows to build complex, multichannel communication flows based on a predefined audience or behavioural triggers within the solution provided by Infobip;
“Broadcast” shall mean a tool provided by Infobip to Client that enables the Client to send single channel one-time communication to End Users within the solution provided by Infobip;
“Mobile App Messaging” is a feature, available exclusively within the SaaS Services, which enables customers to deliver Push notification (messages which are sent over the Internet Protocol to the end users smartphone. They are targeting the application which is previously installed by end user on the smartphone), using Apple Push Notification Service (APNS), Google Cloud Messaging (GCM) and Firebase Cloud Messaging (FCM) system, to end- user’s smartphone;
“Messenger” is a feature, available exclusively within the SaaS Services, that shall enable CLIENT to deliver mobile terminated standard and subscription messages to the Messanger Platform through the INFOBIP Platform as well as processing messages received from Messenger Platform. “Messanger Platform” means the platform and associated systems, network connection and interfacing capabilities used and operated by Facebook. “Facebook” shall mean Facebook Inc, a company incorporated in the United States and whose registered office is situated at 1 Hacker Way, Menlo Park, California 94025