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Simplifying the Global Complexity of Communication

Create experiences customers value to securely engage, convert, support and retain them.

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Customer Engagement
Communication Channels
Platform and Connectivity
Solutions
Solutions
Create Memorable Customer Experiences

Solutions refined over 12 years and 40,000 customers, blending customer experience, technology and data.

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Solutions
Industries
Partnerships
INFOBIP PARTNER CONNECT PROGRAM
Your business. Just more of it.

Increase your solutions portfolio with the Infobip CPaaS and CCaaS solution. Benefit from the added value brought by our communication platform for enterprise customer engagement, authentication, and security. Amplify your customer’s digital transformation journey with Infobip.

HUBS
Telecoms
Telecoms
Maximize your revenue with Infobip

We are a trusted partner in expanding business messaging, bringing new revenue and building enterprise relationships with top-notch customer experience.

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Telecom solutions
Resources
RESOURCES
Get better by example and experience

Real-world Insights, events and case studies to learn and adapt to your needs.

Hubs
Messenger

Attract, Interact, and Engage Customers with Messenger

Offer fast service at every touchpoint on the app 1.3 billion consumers use daily.

Start Using Messenger

Communication that meets customer needs

Integrate your existing Facebook Business page with the Messenger app to help customers discover your brand, explore your offer, and provide post-purchase support that improves customer satisfaction.

Messenger from Facebook
enables you to:

  • Attract new customers

  • Book appointments

  • Boost offline sales

  • Product fast support during purchase

Provide faster service across all stages of the customer journey 

Automate your customer communication and enable live agent takeover when you combine Infobip’s cloud contact center solution, Conversations, and chatbot building platform, Answers. 

  • Live Agents

    Equip your agents with a single platform that combines insight from your CRM, ticketing, and eCommerce tools, and keeps conversation history and context in one place, so they can provide a faster personalized customer experience.

    Explore Conversations

Features

  • Documents

    Send necessary documents, such as pricing lists and menus, to provide customers all the information they need in one place. 

  • Buttons

    Navigate customer communication by setting up predefined buttons that lead them to take their next action. 

  • Media

    Enrich messages with media, such as images, videos, and audio files to elevate the customer support experience. 

  • Entry Points

    Use different platforms to direct customers to your new communication channel. 

  • Carousels

    Showcase your offering and make it easier for customers to explore and connect with you at the same time. 

  • Quick Replies

    Make communicating easier by setting up predefined replies and pre-filled form options for customers. 

Use Cases

  • Real Estate Virtual Assistant

    Automate your lead generation process by providing property information via chatbot.

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  • Activate a Credit Card with a Chatbot

    Use a chatbot on your Facebook page to advise, navigate, and resolve customers’ request.

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The Infobip Advantage

  • Integrate with Conversations and Answers

    Get your contact center up and running in the cloud within 24 hours and build self-service or AI chatbots when you use Conversations and Answers. Reply instantly to frequently asked questions and resolve complex customer queries with seamless agent takeover to increase customer satisfaction.

    Start Free for 60 Days
  • Local, Globally

    Our local presence enables us to react faster and have everyday interactions with our customers, providing solutions in-line with their needs, local requirements and based on proven best-practices.

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  • Own Infrastructure

    Our infrastructure easily scales horizontally, leveraging the hybrid cloud model to never run out of resources. 

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  • Leading CPaaS solutions

    Work with the experts powering the global communication platform that helps businesses build better customer experiences across all channels over a single web interface.

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  • Provide Fast Customer Service 

    over the app with 1.3 billion users worldwide