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Simplifying the Global Complexity of Communication

Create experiences customers value to securely engage, convert, support and retain them.

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Customer Engagement

Communication Channels

Platform and Connectivity

Create Memorable Customer Experiences

Solutions refined over 12 years and 40,000 customers, blending customer experience, technology and data.

Solutions

Industries

Maximize your revenue with Infobip

We are a trusted partner in expanding business messaging, bringing new revenue and building enterprise relationships with top-notch customer experience.

Telecom solutions

Get better by example and experience

Real-world Insights, events and case studies to learn and adapt to your needs.

Hubs

Customer Onboarding

First impressions matter. Make yours last

Improve your onboarding process with quick, simple, and secure communication.

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Infobip’s solution has enabled us to increase our customer base by 300% in only 12 weeks.

HF Group
George Njuguna, Chief Information Officer, HF Group Kenya
We rely on Infobip when it comes to delivery of one-time passwords.

VK.com
YURI IVANOV, Director of Financial Technologies and Payment Services, VK.com
Incorporating two-factor authentication has been fundamental for achieving a monthly growth rate of 20%.

Leanpay
Miša Živić CEO and Founder, Leanpay

Solutions to key challenges of customer onboarding

Turn bounces into completed registrations

AUTOMATE FORM COMPLETION

Let customers sign up with just their phone number, while the rest of the data gets filled out automatically.

PROVIDE SUPPORT FROM THE START

Offer automated assistance over your customers’ preferred communication channels.

Build trust by enabling secure authentication

IMPLEMENT SECURE AUTHENTICATION

Prevent fraud and secure accounts from the start by introducing two-factor authentication over channels your customers prefer.

ENSURE SAFETY AT ALL TIMES

Activate two-factor authentication as an option whenever a new login to an account is attempted.

Increase adoption and engagement

UNDERSTAND CHANNEL PREFERENCES

Collect channel preferences (WhatsApp, Viber, email, or SMS) at the start of the onboarding journey to customize future communication.

PERSONALIZE COMMUNICATION

Show your customers you care from the start with personalized messages and offers that will keep them coming back for more.

COMMUNICATE PROACTIVELY

Increase adoption rates by guiding customers with customized communication, how-to guides and tutorials.

Improve your onboarding process with quick, simple, and secure communication

Contact an Expert

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