-
-
We rely on Infobip when it comes to delivery of one-time passwords.
VK.com
YURI IVANOV, Director of Financial Technologies and Payment Services, VK.com -
Incorporating two-factor authentication has been fundamental for achieving a monthly growth rate of 20%.
Leanpay
Miša Živić CEO and Founder, Leanpay
Solutions to key challenges of customer onboarding
-
Simplify the sign-up process
-
Protect customer data and ensure security
-
Improve communication during onboarding
-
Turn bounces into completed registrations
AUTOMATE FORM COMPLETION
Let customers sign up with just their phone number, while the rest of the data gets filled out automatically.
PROVIDE SUPPORT FROM THE START
Offer automated assistance over your customers’ preferred communication channels.
-
Build trust by enabling secure authentication
IMPLEMENT SECURE AUTHENTICATION
Prevent fraud and secure accounts from the start by introducing two-factor authentication over channels your customers prefer.
ENSURE SAFETY AT ALL TIMES
Activate two-factor authentication as an option whenever a new login to an account is attempted.
-
Increase adoption and engagement
UNDERSTAND CHANNEL PREFERENCES
Collect channel preferences (WhatsApp, Viber, email, or SMS) at the start of the onboarding journey to customize future communication.
PERSONALIZE COMMUNICATION
Show your customers you care from the start with personalized messages and offers that will keep them coming back for more.
COMMUNICATE PROACTIVELY
Increase adoption rates by guiding customers with customized communication, how-to guides and tutorials.
