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Frequent flyer program

Use digital assistants and pre-built flows to interact with loyalty program members, provide updates on rewards, assist with redemption, and answer program-related queries.

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Be there on their channels of choice

No matter where your customers are, no matter which channels they prefer, you can be there for them in the important moments of their lives.

Marketing

RCS

LIVECHAT

IN APP

VIBER

APPLE

LINE

The pain points:

Generic emails and infrequent communication can make loyalty program members feel undervalued.
Many loyalty programs lack user-friendly tools and clear guidance, leaving members frustrated and unsure how to use their hard-earned rewards.
Trying to get help with your frequent flyer account can sometimes feel like sending a message into a black hole. Long wait times, impersonal responses, and limited support channels are some of the issues customers face.
Without proactive communication, valuable rewards can be forgotten and expire.

How frequent flyer program engagement on messaging channels helps:

Deliver tailored messages and updates to loyalty program members, providing relevant information about their rewards, benefits, and exclusive offers.
Use chatbots to provide immediate assistance with program-related queries, redemption requests, and account management through their favorite messaging channels.
Proactively engage with members, reminding them about expiring miles, upcoming promotions, and personalized travel recommendations.
Simplify the rewards redemption process with easy-to-use tools and guidance, allowing members to quickly and easily book flights or redeem points for other travel benefits.

The business benefit of frequent flyer program engagement on messaging channels:

Improved program participation: Encourage active participation in the loyalty program by making it easy and rewarding for members to engage with your brand.
Data-driven insights: Valuable data on member preferences, behaviors, and engagement patterns through messaging interactions can be used to personalize offers, optimize the program, and improve the overall customer experience.
Cost-effective: Reduce customer support costs and improve efficiency by automating communication and providing self-service options through messaging channels.