Conversational modules
Programmable Channels
Platform functionality
Business segments
Industry verticals
Department
Our services
Solutions for telecoms
See why leading telecoms around the world choose Infobip to transform their network
Create new B2B revenue streams with our omnichannel communications platform
Telecom core & security
Secure your network from SMS and Voice fraud with our firewall that protects 120+ operators
Ensure all A2P SMS traffic is properly charged and eliminate revenue leakage with our SMS Firewall
Community & Resources
Field service activation and monetization
Empower technicians to instantly activate, cross-sell, and upsell services via AI-powered, rich messaging channels like WhatsApp – fully integrated with your OSS/BSS stack.
Channels supported
Let technicians trigger activations, upsells, or support – instantly, via rich messaging apps they are already familiar with.
WA
VIBER
APPLE
LINE
TELEGRAM
INSTA
MESS
LIVECHAT
The pain points:
- Lost revenue potential: 80% of cross-sell/upsell opportunities are missed during technician visits.
- Slow activations: Manual processes and disconnected systems delay service activation.
- Low technician empowerment: Field teams lack tools to engage or sell without escalating.
- No context-aware engagement: Offers are generic, not based on real-time customer data.
- Operational costs: Unused leads, delayed follow-ups, and lengthy onboarding.
How AI-powered
TechSales chat activation journey helps:
- Unlock new revenue by turning everyday technician visits into real-time sales opportunities.
- Trigger contextual upsell and cross-sell offers during service appointments, when customer trust is highest.
- Capture and convert on-site interest from neighbours or household members instantly via chat, with no delays or paperwork.
- Empower field teams with instant access to product info, service eligibility, and activation tools, all in one simple interface.
The business benefits:
- New revenue stream: Monetize every customer interaction, not just the initial sale
- Higher ARPU: Grow average revenue per user with timely, personalized offers.
- Faster time-to-revenue: Go live in weeks, not months.
- Reduced operational costs: Fewer repeat visits and call center dependencies.
- Happier customers: Smooth, real-time service experiences build loyalty.
- Empowered field force: Technicians become trusted advisors and brand ambassadors.
Use cases in action:
Cross-sell/Upsell
Offer upgrades and add-ons when customers are most engaged.
On-site Lead Generation
Capture and convert interest from nearby prospects instantly.
Real-time Tech Support
Give technicians fast answers to boost first-time resolution.
Discover more:
March 10, 2025
Mobile app adoption
Drive mobile app downloads and engagement with personalized onboarding and proactive support.
March 10, 2025
Debt Collection
Recover more debt faster and at a lower cost. Transform your debt collection into a modern, efficient digital process.
July 24, 2024
Book appointments
Facilitate a convenient and efficient way for customers to schedule meetings or appointments directly through messaging channels.
{{date_formatted}}
{{title}}
{{excerpt}}
