Field service activation and monetization

Empower technicians to instantly activate, cross-sell, and upsell services via AI-powered, rich messaging channels like WhatsApp – fully integrated with your OSS/BSS stack.

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Channels supported

Let technicians trigger activations, upsells, or support – instantly, via rich messaging apps they are already familiar with.

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VIBER

APPLE

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TELEGRAM

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LIVECHAT

The pain points:

  • Lost revenue potential: 80% of cross-sell/upsell opportunities are missed during technician visits.
  • Slow activations: Manual processes and disconnected systems delay service activation. 
  • Low technician empowerment: Field teams lack tools to engage or sell without escalating.
  • No context-aware engagement: Offers are generic, not based on real-time customer data.
  • Operational costs: Unused leads, delayed follow-ups, and lengthy onboarding. 

How AI-powered
TechSales chat activation journey helps: 

  • Unlock new revenue by turning everyday technician visits into real-time sales opportunities. 
  • Trigger contextual upsell and cross-sell offers during service appointments, when customer trust is highest.
  • Capture and convert on-site interest from neighbours or household members instantly via chat, with no delays or paperwork. 
  • Empower field teams with instant access to product info, service eligibility, and activation tools, all in one simple interface. 
Infobip techican as a sales man

The business benefits:

  • New revenue stream: Monetize every customer interaction, not just the initial sale
  • Higher ARPU: Grow average revenue per user with timely, personalized offers. 
  • Faster time-to-revenue: Go live in weeks, not months. 
  • Reduced operational costs: Fewer repeat visits and call center dependencies. 
  • Happier customers: Smooth, real-time service experiences build loyalty. 
  • Empowered field force: Technicians become trusted advisors and brand ambassadors. 

Use cases in action:

Cross-sell/Upsell

Offer upgrades and add-ons when customers are most engaged.

On-site Lead Generation

Capture and convert interest from nearby prospects instantly.

Real-time Tech Support

Give technicians fast answers to boost first-time resolution.

Discover more:

Posted onMarch 10, 2025.

Mobile app adoption.

Drive mobile app downloads and engagement with personalized onboarding and proactive support.

Tags:
  • Facebook Messenger.
  • In-app messaging.
  • SMS.
  • Viber for Business.
  • WhatsApp Business.
  • Financial services.
  • Financial Services.
  • Retail.
  • Telco.
  • Transportation & Logistics.

Posted onMarch 10, 2025.

Debt collection.

Recover more debt faster and at a lower cost. Transform your debt collection into a modern, efficient digital process.

Tags:
  • Apple Messages for Business.
  • Email.
  • Facebook Messenger.
  • Instagram Business.
  • MMS.
  • RCS.
  • SMS.
  • Viber for Business.
  • Voice.
  • WhatsApp Business.
  • Telco.

Posted onJuly 24, 2024.

Book appointments.

Facilitate a convenient and efficient way for customers to schedule meetings or appointments directly through messaging channels. 

Tags:
  • Answers – Chatbot Builder.
  • Apple Messages for Business.
  • Email.
  • Facebook Messenger.
  • MMS.
  • RCS.
  • SMS.
  • Viber for Business.
  • Voice.
  • WhatsApp Business.
  • Conversational experience.
  • Customer Service.
  • eCommerce.
  • Financial services.
  • Marketing.
  • Retail.
  • Sales.
  • ventures.
  • Use Cases.
  • eCommerce.
  • Financial Services.
  • Government.
  • Healthcare.
  • Non-profit.
  • Retail.
  • Telco.
  • Transportation & Logistics.

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