Field service activation and monetization

Empower technicians to instantly activate, cross-sell, and upsell services via AI-powered, rich messaging channels like WhatsApp – fully integrated with your OSS/BSS stack.

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Channels supported

Let technicians trigger activations, upsells, or support – instantly, via rich messaging apps they are already familiar with.

WA

VIBER

APPLE

LINE

INSTA

MESS

LIVECHAT

The pain points:

Lost revenue potential: 80% of cross-sell/upsell opportunities are missed during technician visits.
Slow activations: Manual processes and disconnected systems delay service activation.
Low technician empowerment: Field teams lack tools to engage or sell without escalating.
No context-aware engagement: Offers are generic, not based on real-time customer data.
Operational costs: Unused leads, delayed follow-ups, and lengthy onboarding.

How AI-powered
TechSales chat activation journey helps:

Unlock new revenue by turning everyday technician visits into real-time sales opportunities.
Trigger contextual upsell and cross-sell offers during service appointments, when customer trust is highest.
Capture and convert on-site interest from neighbours or household members instantly via chat, with no delays or paperwork.
Empower field teams with instant access to product info, service eligibility, and activation tools, all in one simple interface.

The business benefits:

New revenue stream: Monetize every customer interaction, not just the initial sale
Higher ARPU: Grow average revenue per user with timely, personalized offers.
Faster time-to-revenue: Go live in weeks, not months.
Reduced operational costs: Fewer repeat visits and call center dependencies.
Happier customers: Smooth, real-time service experiences build loyalty.
Empowered field force: Technicians become trusted advisors and brand ambassadors.