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Simplifying the Global Complexity of Communication

Create experiences customers value to securely engage, convert, support and retain them.

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Customer Engagement
Communication Channels
Platform and Connectivity
Create Memorable Customer Experiences

Solutions refined over 12 years and 40,000 customers, blending customer experience, technology and data.

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Your business. Just more of it.

Increase your solutions portfolio with the Infobip CPaaS and CCaaS solution. Benefit from the added value brought by our communication platform for enterprise customer engagement, authentication, and security. Amplify your customer’s digital transformation journey with Infobip.

Maximize your revenue with Infobip

We are a trusted partner in expanding business messaging, bringing new revenue and building enterprise relationships with top-notch customer experience.

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Telecom solutions
Get better by example and experience

Real-world Insights, events and case studies to learn and adapt to your needs.


Understand performance at macro and micro levels

Optimize the time you spend on measurement. A single intuitive web interface to bring together all customer communication channels to understand their effectiveness. 

Choose from a range of options that suit your needs: channel-specific dashboards, message logs or customized reports. 

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    Interactive dashboards to measure performance across each channels

    • Monitor trends across each channel in real time with our channel-specific dashboards. Easy-to-view graphics offer a detailed insight into how each channel is performing in real-time, supported by a range of metrics including distribution status, cost, delivery rates, and more.

    Customized reports for insights that add value

    • Measure omnichannel communication effectiveness with customized reports while avoiding manual data entry, integration, or analysis. Choose from a range of predefined report templates for quick insight. Define report parameters including users, channels and time periods and get the insights you need with just a few clicks.
  • LOGS

    Effective troubleshooting with communication logs

    • Resolve issues quickly by searching through communication logs. We track and log every message, so you can drill down for deep-dive insights that help you pinpoint issues for rapid troubleshooting.

    Automated report generation

    • Receive timely information and avoid repetitive tasks by setting up automated reports. Set up recurring reports on specific dates and get the data to your mailbox or even export via FTP/SFTP to your external system.
    Interactive dashboards to measure performance across each channels
    Customized reports for insights that add value
  • 03 LOGS
    Effective troubleshooting with communication logs
    Automated report generation

Understand performance at macro and micro levels

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  • We’d like to thank Infobip for bringing innovations to our communication with our clients. Thanks to this co-operation we were able to make our messages richer, personal, and cost-efficient too. We look forward to the great time and superb possibilities this cooperation will bring to our business in terms of delivering our voice to our audience.

    Dmitry Pokydchenko
    Marketing Manager
  • Infobip is one of the biggest global messaging companies and factors such as high-quality and quick support, loyalty, and cost-efficiency which helped us to make our choice. We are satisfied with the quality of service they provide.

    Nazar Kobryn
    Product Manager
  • Having Infobip as a global messaging provider helped us achieve higher reliability and increase delivery rates. In addition to helping us with one of our pain points, Infobip helped us improve member satisfaction by implementing Viber as a new channel for our users.

    Erwann Robin
    Product Manager
  • It has been fantastic working with Infobip on this project. Not only has the technology been easy to implement, the people at Infobip also use Strava. They understand how important Beacon is to our athletes. That extra connection to us and our product really came through in everything the Infobip team did with us.

    Ethan Hollinshead
    Senior Product Manager

  • Optimize campaign ROI

    Track which channels and messages are performing the best to optimize your communication and impact the ROI of your marketing efforts.

  • Make a positive impact on customer experience

    Analyze audience behavior related to time and intensity of communication and adjust communication based on their reaction.

  • Keep your customers happy

    Know critical alert messages delivery status in real-time and react accordingly to avoid customer complaints.

The omnichannel cloud communications platform for developers and businesses alike.

Infobip API

Use any programmable language to easily integrate various communication channels and modules into your business workflows.

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Infobip Web Interface

Build customer journeys easily with drag and drop automated workflows and create detailed profiles to personalize customer communication.

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The Infobip Advantage

  • Local, Globally

    Our local presence enables us to react faster and have everyday interactions with our customers, providing solutions in-line with their needs, local requirements and based on proven best-practices.

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  • Scalable, Fast and Flexible Solutions

    Our solutions are created to adapt to the constantly changing market and communication trends at speeds and levels of precision and personalization that only an in-house solution can offer.

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  • Own Infrastructure

    Our infrastructure easily scales horizontally, leveraging the hybrid cloud model to never run out of resources. 

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  • Remarkable Customer Experience

    We will help you get up and running in no time, whether it’s assisting with integrations, messaging best practices or solutions consultancy.

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  • Understand Performance at Macro and Micro Levels

    Choose from a range of options that suit your needs: channel-specific dashboards, message logs or customized reports.