Blog

Explore a wide range of topics, get inspired by the latest trends, and learn how to create conversational experiences that make an impact on your bottom line.

Messaging Trends 2025

Discover the current trends in business communication based on
 530 billion mobile channel interactions that took place on our platform in 2024.

Deep dive into report highlights
Infobip and Datora Global partnership spotlight featuring Datora Global leadership

Posted onFebruary 13, 2026.

Datora: Building trust in automation.

Explore how Datora builds trust in automation by putting customer experience first with AI and connected systems.

Tags:
  • Moments – Customer Engagement.
  • Spotlight.
  • Conversational experience.
  • Partnership.
  • Trends and Insights.
How to switch from SMS to RCS

Posted onFebruary 13, 2026.

How to switch from SMS to RCS in 2026.

To upgrade from SMS to RCS, you need to adopt a systematic approach, which includes evaluating the market, customer channel preferences, followed by technical readiness.

Tags:
  • Blog.
  • RCS.
  • Best Practices.
“Featured illustration showing a backend system consuming capabilities from an MCP server to reduce integration overhead.

Posted onFebruary 10, 2026.

How MCP helps platforms reduce integration overhead.

Most platforms don’t slow down because of product ideas. They slow down because engineering time gets eaten by the operational glue around integrations. MCP changes where that work lives.

Tags:
  • Blog.
  • Best Practices.
  • Inspiration.
  • Trends and Insights.
SentBe: Redefining trust in cross-border fintech communications

Posted onFebruary 9, 2026.

SentBe: Redefining trust in cross-border fintech communications.

Customers demand security and convenience while carrying out financial transactions. Discover how SentBe delivered a secure, reliable international remittance solution powered by Infobip.

Tags:
  • Blog.
  • AI.
  • CX.
  • sms.
  • Kakao.
  • signals.
  • SMS.
  • Spotlight.
  • Trends and Insights.
Smiling customer support agent wearing a headset and microphone while speaking during a service call, representing AI-powered cloud contact center and omnichannel customer communication.

Posted onFebruary 6, 2026.

Best CCaaS providers for contact centers in 2026.

Discover the top CCaaS platforms for 2026 and how AI-powered omnichannel contact centers improve agent productivity, customer experience, and scalability.

Tags:
  • Customer Service.
  • Trends and Insights.
A young woman sits at a wooden desk working on a laptop with a notebook open in front of her. The background is black with orange and white graphic shapes and an orange icon showing a customer profile card, suggesting customer data or identity management.

Posted onFebruary 4, 2026.

What is a customer data platform and why you need one?.

A CDP creates a single database that you can leverage to boost your CX. Read to know what a customer data platform is and how you can use it.

Tags:
  • Blog.
  • People CDP – customer data.
  • Marketing.
  • Best Practices.
On the right, a woman in a yellow raincoat holds a smartphone and looks down at it while standing outside in a city environment. A messaging interface overlay shows a user asking about adding international mobile data for upcoming travel, followed by a telecom-branded reply offering international gigabytes. Beneath the message are three visual cards offering 5GB, 20GB, and 50GB data options, each with an “Add” button and travel-themed images including a suitcase, an airplane, and a busy terminal. Large white text on the left reads “Network APIs & RCS for telcos,” reinforcing the theme of digital telecom services and conversational customer experiences. The Infobip logo is visible in the lower left corner.

Posted onFebruary 4, 2026.

Network APIs & RCS for telcos: Unlocking growth opportunities.

Discover how network APIs and RCS empower telcos to drive innovation, monetize data, and enable enterprise use cases through programmable networks.

Tags:
  • RCS.
  • Telco.
  • Best Practices.
Woman arranging a bouquet of pink flowers with a promotional message that reads “Get 10% off Valentine’s Day bouquets for your special someone, order today and get next-day delivery,” showing a personalized Valentine’s Day marketing offer.

Posted onFebruary 3, 2026.

12 examples of Valentine’s Day marketing messages that spark conversation .

Discover how conversational marketing can help you build meaningful customer connections this Valentine's day.

Tags:
  • Blog.
  • Marketing.
  • Inspiration.
Infobip 20 years campaign banner featuring images of Silvio Kutic and Izabel Jelenic.

Posted onFebruary 3, 2026.

We are just starting: A journey of faith, failure, and the future.

As we celebrate 20 years of Infobip, we reflect on the people, culture, and constant reinvention that brought us here and the belief that our journey is only the beginning.

Tags:
  • Blog.
  • Inspiration.
A visual intro into the blog ‘A guide to choosing the right telecom partner in 2026,’ showing a digital world map with interconnected nodes and communication icons representing global connectivity. In the top right corner, a person is seen using a smartphone, symbolizing user engagement. The background features dark blue with abstract colorful shapes and an orange handshake icon, emphasizing partnership and collaboration.

Posted onJanuary 30, 2026.

A guide to choosing the right telecom partner.

Good communication is what sets winners apart, but finding the right telecom partner isn’t always easy. We break down what to look for and how to pick the partner that fits your business.

Tags:
  • Partnership.
  • Telco.
  • Best Practices.
Customer using mobile phone to chat with NLP-powered AI chatbot for banking support

Posted onJanuary 29, 2026.

What is an NLP chatbot? How AI chatbots with NLP work in 2026.

In this blog, you’ll learn why some chatbots feel intuitive and helpful while others feel like talking to a brick wall and how the difference comes down to the way they process language.

Tags:
  • Best Practices.
Dark navy header graphic with abstract shapes in light blue, white, and orange. On the right, a photo shows a smiling woman with long brown hair holding a smartphone and looking at the screen, framed inside a rounded rectangular cutout. Above the photo, an orange rounded square contains a simple black line icon of a robot/agent. To the left of the photo are four light-blue rounded square tiles arranged in a 2×2 grid with line icons and labels: “Autonomous Agents” (brain with circuit lines), “Human Interactions” (person with headset), “Conversational CDP” (group of people), and “Insights & Actions” (waveform with dots). No headline text or Infobip logo appears in this image.

Posted onJanuary 29, 2026.

AI orchestration: How to reinvent customer journeys.

Find out how AI orchestration connects agents, data, and channels to power intelligent, continuous customer conversations across the entire customer journey.

Tags:
  • Blog.
  • Conversational experience.
  • Inspiration.