Blog

Explore a wide range of topics, get inspired by the latest trends, and learn how to create conversational experiences that make an impact on your bottom line.

Messaging Trends 2026

Discover the current trends in business communication based on 628 billion mobile channel interactions that took place on our platform in 2025 and a review of the 3.8 trillion messages exchanged over the past 20 years.

Deep dive into report highlights
Dark background with a rounded central photo of six diverse young adults smiling and gathered closely while looking at a smartphone. A green WhatsApp logo icon appears to the left of the photo. The background includes abstract design elements such as orange rounded shapes and small white dots, creating a modern tech-themed layout. No visible text.

Posted onOctober 30, 2026.

WhatsApp news and updates (2026).

Key WhatsApp updates from Q3 2025 through October 2026, explained clearly for businesses looking to understand their practical impact.

Posted onOctober 30, 2026.

SIP trunking vs VoIP: The differences explained and which one you need.

SIP trunking and VoIP work together, not against each other. The guide shows where each fit into an effective voice ecosystem.

Woman smiling while using a smartphone outdoors under an arched structure.

Posted onOctober 29, 2026.

Cloud customer experience management: What changes when your CX platform runs in the cloud.

Infobip explains cloud customer experience management for enterprise CX teams. See how scale, native channels, failover, data, and AI fit together.

A couple looks at a tablet while holding a payment card at home.

Posted onOctober 29, 2026.

Scalable platforms for digital CX in banking: How to tell which ones actually scale.

Evaluate the digital core banking platform customer experience distinction, plus the integration, scale and channel-delivery criteria banks should test. 

Flower shop employee using chat to book and confirm a service appointment

Posted onOctober 28, 2026.

Small business customer experience platform: Automated CX.

A small business CX platform should connect customers, orders, and channels, then automate routine work without losing context.

Posted onOctober 27, 2026.

The 10 best SIP trunk providers in 2026.

Discover the 10 best SIP trunk providers in 2026, based on global reach, reliability, pricing, and security. Find the provider that is the best fit for your unique requirements.

Posted onOctober 27, 2026.

Conversational AI strategy: A blueprint for success.

Develop a winning Conversational AI Strategy to enhance customer interactions, streamline operations, and drive business growth.

Posted onOctober 26, 2026.

A complete guide to Viber marketing for business growth.

Discover how Viber marketing delivers engaging, personalized customer experiences through rich promotions, automated support, and secure notifications.

Smiling young woman in an orange t-shirt and denim overalls, wearing beaded bracelets, looks at a coral phone outdoors in warm evening light.

Posted onOctober 23, 2026.

AI customer experience platform: The five layers that decide whether it works.

An AI customer experience platform can impress in a demo and still frustrate customers after launch. This guide covers five layers: data, orchestration, reasoning, channels, and measurement. Use them to check how context moves, where human support fits, and whether outcomes go beyond containment.

Infobip graphic showing a smiling shopper in a store aisle looking at his phone while holding an orange basket.

Posted onOctober 23, 2026.

AI in customer experience: How enterprises get measurable results in 2026.

AI in customer experience can improve service when channels, customer data, automation, and human support work together. Explore enterprise use cases across the customer lifecycle, learn what to measure, review real-world results, and follow a phased roadmap for deploying AI responsibly at enterprise scale.

Header image for blog about email deliverability

Posted onOctober 22, 2026.

How to nail your email delivery strategy ahead of Black Friday and the shopping season.

With the peak shopping season now extending from October to January, now is the time to ensure that your email strategy and infrastructure is ready to capitalize. Find out how with our detailed guide.

Myladie Stoumbou, Regional General Manager at Microsoft, smiling softly in a black blazer with shoulder-length blonde wavy hair and green earrings. Her portrait sits at the center of a light graphic and a label beneath shows her name and title.

Posted onOctober 21, 2026.

Microsoft x Infobip: How partnerships can bring AI-powered customer engagement to life.

Myladie Stoumbou of Microsoft explains how frontier firms, partner ecosystems, and Infobip’s communications expertise can turn AI into customer outcomes.