Blog

Explore a wide range of topics, get inspired by the latest trends, and learn how to create conversational experiences that make an impact on your bottom line.

Messaging Trends 2026

Discover the current trends in business communication based on 628 billion mobile channel interactions that took place on our platform in 2025 and a review of the 3.8 trillion messages exchanged over the past 20 years.

Deep dive into report highlights
An RCS conversation on an iPhone from a retail brand promotion a new Spring collection and encouraging the shopper to browse their products.

Posted onMay 15, 2026.

Apple RCS: How to turn on RCS on iOS, features, and FAQs .

Apple supports RCS and RCS for Business on iOS devices. Find out what it means for businesses and how to build messages that perform across devices.

A visual intro to a Customer service chatbots blog showing a person seated indoors using a smartphone. The image features an orange background with abstract shapes and UI-style icons, including a chatbot icon and a human customer service icon, representing digital customer communication and support.

Posted onMay 15, 2026.

Customer service chatbots: The 2026 enterprise guide.

Customer service chatbots automate support queries, reduce ticket volume, and escalate to AI agents or humans when needed. Explore how each tier of AI works, what capabilities actually matter when choosing a platform, and how companies are measuring real results in 2026.

alt="Smartphone displaying a promotional email from 'Atypical' to 'Sora' with the subject '20% off on all knitwear!', showing a product card with stacked knit beanie hats, a 20% discount message, and an orange 'Buy now' button.

Posted onMay 14, 2026.

Best email APIs in 2026 (for developers and enterprise teams).

Compare the best email APIs for transactional sending, enterprise compliance, and multi-channel communication.

Featured image with Tom Gavazzi, CEO of WoomAI with both logos from Infobip and WoomAI

Posted onMay 13, 2026.

WoomAI: How conversational AI is turning one-day events into year-round communities.

The B2B event industry has a communication problem. It sends emails delegates do not open, builds apps they do not download, and hangs signage they walk past. Then the event ends, and the conversation stops entirely.

Header image showing a Facebook Messenger chatbot interaction where a person in asking about the last three items that they bought.

Posted onMay 13, 2026.

How to build a Messenger chatbot in 2026 [6 Steps].

Everything you need to know about creating a chatbot for Facebook Messenger, including the unique Messenger benefits you can tap into, and step-by-step instructions on how to build your own chatbot with no coding knowledge required.

Person using a smartphone in an urban setting, shown within a rounded frame alongside AI‑themed icons and abstract design elements.

Posted onMay 12, 2026.

The AI readiness checklist: Is your brand really ready for effective AI? .

Use this quick AI readiness checklist to see if your customer communications are ready for scalable AI across channels, data, automation, and integration.

Person using a smartphone with an example promotional message offering a 10% discount, shown alongside icons representing messaging, email, WhatsApp, and Viber.

Posted onMay 12, 2026.

What CX maturity really tells you about your customer journeys (and what to do about it).

Discover the CX Maturity framework and what it can tell you about the effectiveness of your customer journeys and potential for growth.

Person wearing headphones and holding a smartphone, interacting with a messaging app, shown within a rounded frame alongside abstract design elements.

Posted onMay 8, 2026.

RCS 4.0 is here: What changed and why it matters for business messaging.

Learn what's new in RCS 4.0 and what it can mean for your CX strategy. Dynamic communication with video call options can change the game for brands.

Person checking their phone outdoors, representing RCS for Business mobile messaging

Posted onMay 7, 2026.

Best RCS for Business providers in 2026.

RCS for Business is the channel everyone has been waiting for, and in 2025 it finally delivered. Here is what to look for in an RCS provider in 2026.

Header picture featuring an image of Magdalena Sekulić Ljubić from Hrvatski Telekom

Posted onMay 5, 2026.

Hrvatski Telekom: What a simple fleet management chatbot can teach telcos about selling.

Hrvatski Telekom built an internal WhatsApp chatbot for company car management with no developer budget and a drag-and-drop tool. The result: 600 sessions, 75% engagement, and a customer proof point they can rely on.

Posted onMay 1, 2026.

30 of the best free AI courses you can start today.

Level up your AI and machine learning knowledge in 2026 with our curated list of the best free courses and resources available on the web.

Woman smiling at her smartphone outdoors, with an Infobip AI agent icon overlay on a dark background with orange accent shapes.

Posted onApril 30, 2026.

Enterprise AI chatbots in 2026.

Learn what an enterprise AI chatbot is, how it differs from an AI agent, and what to look for in an enterprise-ready platform in 2026.