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Simplifying the Global Complexity of Communication

Create experiences customers value to securely engage, convert, support and retain them.

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Customer Engagement
Communication Channels
Platform and Connectivity
Create Memorable Customer Experiences

Solutions refined over 12 years and 40,000 customers, blending customer experience, technology and data.

 By Solution
By Industry
Your business. Just more of it.

Increase your solutions portfolio with the Infobip CPaaS and CCaaS solution. Benefit from the added value brought by our communication platform for enterprise customer engagement, authentication, and security. Amplify your customer’s digital transformation journey with Infobip.

Maximize your revenue with Infobip

We are a trusted partner in expanding business messaging, bringing new revenue and building enterprise relationships with top-notch customer experience.

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Telecom solutions
Get better by example and experience

Real-world Insights, events and case studies to learn and adapt to your needs.

Chat Apps

Connect with your customers globally on their favorite chat apps

Take engagement to the next level and choose from the world’s most popular chat apps. 

Use our chat platform to create richer dialogues for customer support, marketing campaigns, transactional notifications, and more. 


    Choose from the world’s most popular chat apps

    • Get closer to your users on their favorite messaging apps. Choose from the world’s most popular chat channels including Facebook, KakaoTalk, Line, Telegram, Viber, VKontakte, WhatsApp and use multiple chat apps on our single, unified, easy-to-integrate platform.

    Rich media for rich experiences

    • Enrich your customer experiences with images, video, audio, and file shares. Whichever chat app you use, our platform makes it easy to make the most of their features, helping you craft more powerful interactions that engage your users.

    Access multiple chat channels with a single API

    • Build and integrate once, then use across all your chat platforms with our simple and intuitive unified API. Manage conversations across all your apps through one centralized platform.
  • 01 CHAT APPS
    Choose from the world’s most popular chat apps
    Rich media for rich experiences
  • 03 CHAT APPS
    Access multiple chat channels with a single API

Connect with your customers globally on their favorite chat apps

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  • Having Infobip as a global messaging provider helped us achieve higher reliability and increase delivery rates. In addition to helping us with one of our pain points, Infobip helped us improve member satisfaction by implementing Viber as a new channel for our users.

    Erwann Robin
    Product Manager
  • A few years ago, Viber was a hot topic among startups in Greece and Infobip was the first one to approach us with their solution. Their flexibility and easy-to-implement solutions were the key to our partnership. Also, they’re easy to work with and have great support that’s twice as fast as the best competition has to offer.

    George Arfaras & Konstantinos Saridakis
  • We’d like to thank Infobip for bringing innovations to our communication with our clients. Thanks to this co-operation we were able to make our messages richer, personal, and cost-efficient too. I’d like to emphasize the constant development of the front-end part, with lots of improvements and new great features being added regularly. 

    Dmitry Pokydchenko
    Marketing Manager

  • Increase conversion rates

    Send promotional messages as videos, gifs, images, or links to communicate your offers in new and engaging formats.

  • Increase your customer base

    Turn your existing customers into promotors with social invites over channels for instant communication.

  • Increase number of app users

    Send promotional messages with a link to download your app. Motivate your audience to use it.

  • Improve customer experience

    Send timely reminders over the channel your customers use the most and enable two-way communication between them and your support team.

  • Build better customer profiles

    Create interactive surveys and send them over channels for instant communication to get to know your customers better.

  • Offload customer support

    Introduce automated, real-time, 24/7 customer assistance using a chatbot.

Quickly integrate over API

One platform across messaging apps lowers maintenance costs. API support across all messaging apps is changing constantly making it difficult for developers to keep track. We take care of code updates when messaging apps change their APIs.

The omnichannel cloud communications platform for developers and businesses alike.

Infobip API

Use any programmable language to easily integrate various communication channels and modules into your business workflows.

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Infobip Web Interface

Build customer journeys easily with drag and drop automated workflows and create detailed profiles to personalize customer communication.

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The Infobip Advantage

  • Local, Globally

    Our local presence enables us to react faster and have everyday interactions with our customers, providing solutions in-line with their needs, local requirements and based on proven best-practices.

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  • Scalable, Fast and Flexible Solutions

    Our solutions are created to adapt to the constantly changing market and communication trends at speeds and levels of precision and personalization that only an in-house solution can offer.

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  • Own Infrastructure

    Our infrastructure easily scales horizontally, leveraging the hybrid cloud model to never run out of resources. 

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  • Remarkable Customer Experience

    We will help you get up and running in no time, whether it’s assisting with integrations, messaging best practices or solutions consultancy.

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  • Connect with your customers globally on their favorite chat apps

    Take engagement to the next level and choose from the world’s most popular chat apps.