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Title
Connecting the world, one conversation at a time
Words have the power to transform—to connect, inspire, and create change. In a world where every interaction matters, Infobip is quietly revolutionizing the way businesses communicate.
From a small town in Croatia to a global stage, our journey has been driven by innovation, passion, and a relentless pursuit of meaningful connections.
As part of Economy 4.0, we have been invited to participate in a CBS News documentary that takes you inside our story.
Discover how the first billion-dollar company in Croatia built without external funding is shaping the future of communication, empowering businesses to deliver conversations that click and connections that count. We’ve partnered with some of the world’s most recognized brands to help them create smarter, more conversational customer experiences that foster trust and loyalty. Along the way, we’ve broken barriers and built bridges, proving that with the right technology and a human touch, communication can truly connect us all.
Our whole vision is to democratise the future of digital interaction between businesses and people to get things solved easier – from their bank or retailer. With more context, you don’t need to repeat information. You can reach out whenever, from wherever, and get things done quickly.
Silvio Kutić
Chief Executive Officer
We realized that conversations between businesses and people do not need to be just communications – they can be real interactions. You can get into the channel and enable customers to do things, like buy or pay for their tickets in a messaging channel. Through that innovation, we enabled people to extract more value from communication, revolutionizing what you can do with all of these communications businesses built.
Ivan Ostojić
Chief Business Officer
We have witnessed that many countries embraced digital technology at a very early stage, and this was pretty much visible in sectors like retail, eCommerce, ride-sharing, and fintech. It creates a fertile ground for companies like us to create something meaningful that best suits the regions. For instance, while today’s chatbots might suggest the next best flight options based on a simple query, a chatbot powered by quantum computing would take the conversation a step further, asking for specific preferences and offering a range of personalized options, much like a human customer service representative.
Harsha Solanki
VP General Manager Region ASIA
Messaging is arguably the most widely used feature on a mobile phone today. Where we’re going and what we’re really excited about is the rise of what we call next-generation messaging, like WhatsApp, RCS from Google, or Apple Messages for Business, combined with the rise of GenAl. Everything now has the ability to be delivered in a very rich experience with images, with the ability to purchase things inside of that conversational experience. Plus, the data that comes back for businesses is transformative.
Ethan Gustav
Group President of North America
The leading platform for conversational customer experiences
Premieres around the globe
9700
connections of which 800+ are direct MNO
16
years of experience
40 bn
monthly interactions
41
data centers
75+
offices on 6 continents
3500+
employees
10000+
unique active customers
7 bn+
end user touchpoints
Infobip is named Fast Company's Annual List of the
World's Most Innovative Companies of 2024
Infobip is named as No. 1 CPaaS provider
MetriRank CPaaS Report 2023
Infobip is named a Leader
CPaaS Universe Report 2023
Infobip is named a Leader in worldwide CPaaS
IDC MarketScape 2023
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