Published on: 12/05/2019
Infobip Brings Mobile Messaging Solutions to DESCO Customers in Bangladesh
By using Infobip’s omnichannel solution, DESCO can choose the optimal communication channels for specific types of messages, available on a single communication platform. These channels include SMS, and a number of chat app channels such as WhatsApp, Telegram and Facebook Messenger, RCS, Push and more.
DESCO is currently using a two-way Application-to-Person (A2P) SMS, which is helping and reminding their customers with billing related notifications such as due date for bill payment, late payment reminders and payment confirmations.
Infobip is helping DESCO to better serve its customers as they are now able to conveniently review their billing information and receive short-term or long-term power outage notifications via A2P SMS.
We are looking forward to increasing our customers trust, loyalty, ease and satisfaction by utilizing mobile messaging.
We are thrilled to help DESCO enhance their customer experience in enabling an efficient billing dialogue where customers can quickly receive answers on a particular statement or payment inquiry. We’re also looking forward to introducing DESCO to additional messaging solutions enabling customer dialogue over chat apps, RCS, and E-mail to name a few.
For any queries, please contact:
Syeda Nazneen Ferdousi
(On behalf of Infobip)
Cell Phone number: +880 1965286627