What is conversational AI?
Conversational AI, also known as chatbot technology, uses natural language processing (NLP) to convert spoken or typed words into structured data.
By using voice recognition and interactive messages, these automated systems are able to respond to user commands with greater accuracy than traditional search engine algorithms can.
Conversational AI can be applied in a number of ways, from providing customer service to powering virtual assistants like Amazon’s Alexa.
This technology enables companies to create more personalized interactions with their customers by understanding their needs and responding in a human-like manner.
What are the benefits of conversational AI?
One major benefit of conversational AI is that it has become much more accessible due to advances in machine learning (ML).
In terms of customer service applications, conversational AI can automate certain repetitive tasks – like responding to basic inquiries – freeing up valuable agent time for handling more complex queries or improving customer relations.
Additionally, this type of automation accelerates response times so customers don’t have to wait long for a response from agents about the issue at hand.
Some researchers have predicted that the use of such technology could reduce minimum response times from hours down to mere minutes.
