Delivery updates

Keep customers informed about the status and location of their orders, offering a transparent and interactive experience.

Be there on their channels of choice

No matter where your customers are, no matter which channels they prefer, you can be there for them in the important moments of their lives.

Retail & eCommerce

Finance

The pain points:

  • After ordering their package, customers want to know the whereabouts of their orders and when they will arrive.
  • Limited tracking information leaves customers in the dark about their delivery status.
  • The lack of timely notifications or inconvenient delivery schedules result in customers missing their deliveries.
  • Delivery issues can negatively impact customer satisfaction and brand perception.

How delivery updates on messaging channels helps:

  • Sending up-to-the-minute information about their delivery stats, including location, estimated arrival time, and any potential delays.
  • Tailor delivery updates to individual customer preferences, offering the choice of their preferred messaging channel and notification frequency.
  • Enable customers to interact with delivery updates, such as confirming delivery addresses, rescheduling deliveries, or contacting support directly through the messaging channel

The business benefit of delivery updates on messaging channels:

  • Reduce support costs: Prevent “Where is my order?” calls or messages by providing proactive and detailed updates. Less inquiries about delivery status means you need fewer customer support agents.
  • Improved customer satisfaction: Keep customers happy and informed throughout the delivery process, fostering positive brand perception and loyalty. Happy customers keep coming back for more.
  • Enhanced efficiency: Streamline delivery operations and reduce missed deliveries through timely notifications and two-way communication.

Sending delivery updates across industries: