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Title
Delivery updates
Keep customers informed about the status and location of their orders, offering a transparent and interactive experience.

Be there on their channels of choice
No matter where your customers are, no matter which channels they prefer, you can be there for them in the important moments of their lives.
Retail & eCommerce
Finance
The pain points:
- After ordering their package, customers want to know the whereabouts of their orders and when they will arrive.
- Limited tracking information leaves customers in the dark about their delivery status.
- The lack of timely notifications or inconvenient delivery schedules result in customers missing their deliveries.
- Delivery issues can negatively impact customer satisfaction and brand perception.
How delivery updates on messaging channels helps:
- Sending up-to-the-minute information about their delivery stats, including location, estimated arrival time, and any potential delays.
- Tailor delivery updates to individual customer preferences, offering the choice of their preferred messaging channel and notification frequency.
- Enable customers to interact with delivery updates, such as confirming delivery addresses, rescheduling deliveries, or contacting support directly through the messaging channel

The business benefit of delivery updates on messaging channels:
- Reduce support costs: Prevent “Where is my order?” calls or messages by providing proactive and detailed updates. Less inquiries about delivery status means you need fewer customer support agents.
- Improved customer satisfaction: Keep customers happy and informed throughout the delivery process, fostering positive brand perception and loyalty. Happy customers keep coming back for more.
- Enhanced efficiency: Streamline delivery operations and reduce missed deliveries through timely notifications and two-way communication.
Sending delivery updates across industries:
Retail & eCommerce
Keep customers in the loop with real-time tracking information and personalized notifications about their purchases, from the moment they click “buy” to the moment their package arrives at their doorstep.
Transportation & logistics
Provide precise location tracking, estimated arrival times, and proactive notifications about any delays or disruptions, ensuring smooth and efficient operations.
BFSI (Banking, Financial Services, and Insurance)
Keep customers informed about the shipment status of their new cards or important financial documents, providing a secure experience.

Upselling flight packages
Transform ordinary flights into extraordinary experiences with targeted flight package upsells delivered through convenient messaging channels.

Track browsing behaviour
Gain valuable insights into customer preferences and online behavior to personalize experiences and optimize marketing campaigns.

Refund and returns
Allow customer to automatically find solutions for their product troubles and ask for returns.
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