Business segments

Conversational solutions

Build gen AI-powered experiences

B2B Platforms

Enable your clients to send traffic at scale

Digital Natives

Disrupt the world through digital innovation

Enterprise

Transform your communication globally

Wholesale

Expand your channel offering at scale

Industry verticals

Finance

Reassure customers with secure interactions

Retail & eCommerce

Boost conversion and increase customer loyalty

Telecoms

Build superior CX solutions across the entire telecom customer journey

Healthcare

Deliver a fast, convenient patient experience in-person or at home

Transportation

Deliver superior transportation and logistics customer experience

Government solutions

Transforming citizen engagement with AI

Department

Marketing

Unleash the power of omnichannel marketing automation

Sales

Optimize your sales with intelligent automation

Customer service

Provide efficient customer service on the most popular channels

Our services

CX consulting

Maximize return on your
CX investments

Professional services

Ensure early and sustainable ROI on your CX investments

CX maturity assessment

Find out how to reach your full conversational potential

Onboard new customers

Effortlessly onboard new customers with personalized messaging, creating an engaging experience from the start.

Try for free

Be there on their channels of choice

No matter where your customers are, no matter which channels they prefer, you can be there for them in the important moments of their lives.

Retail Customer support

VIBER

MESSENGER

APPLE

INSTAGRAM

RCS

The pain points:

Complex or confusing steps can cause potential customers to abandon the onboarding process altogether.
Manual onboarding processes require significant staff time and resources.
A negative onboarding experience can create a lasting negative impression of your brand.
Sharing sensitive financial information online can make customers anxious, especially if the onboarding process seems insecure.

How onboarding new customers on messaging channels helps?

Messaging apps provide a direct channel to guide new customers through the onboarding process, offering clear instructions and helpful information.
Sending tailored onboarding messages to individual customers’ needs and preferences creates a more engaging and welcoming experience.
Automating key onboarding tasks like identity verification, account setup, and document submission speeds up the process.
Instant support and answering questions through messaging apps ensures a smooth and positive onboarding journey.

The business benefit of onboarding new customers on messaging channels:

Improved customer satisfaction: Personalized and efficient onboarding creates a positive first impression and fosters long-term customer loyalty.
Reduced operational costs: Automation minimizes manual effort and frees up staff for higher-value tasks.
Increased customer acquisition: Streamlined onboarding leads to higher conversion rates and reduced customer churn.

Discover more:

July 1, 2025

TechSales: Technician as a Salesman

Empower technicians to instantly activate, cross-sell, and upsell services via AI-powered, rich messaging channels like WhatsApp – fully integrated with your OSS/BSS stack.

Telco