Upselling flight packages

Transform ordinary flights into extraordinary experiences with targeted flight package upsells delivered through convenient messaging channels.

The pain points:

  • Many travelers are open to upgrading their flight experience, but traditional upselling methods often fail to reach the right customers at the right time.
  • Pushy sales tactics can create a negative experience and discourage customers from considering upgrades.
  • Upsell offers presented only at the time of booking may not capture the attention of travelers who are still considering their options or haven’t finalized their travel plans.

How upselling flight packages on messaging channels helps:

  • Each out to travelers with personalized flight package upgrades at strategic points in their journey, such as after booking a flight or closer to their departure date
  • Present upsell offers in an engaging and interactive way, using rich media, personalized recommendations, and compelling storytelling. Give a sneak peek into a luxurious upgrade to spark curiosity and desire.
  • Clearly communicate the value and benefits of each upgrade, highlighting how it can enhance the traveler’s experience. Explaining the difference between economy and first class helps customers make informed decisions.
  • Make it easy for travelers to accept upsell offers with a few quick taps, providing a frictionless and convenient experience.

The business benefit of upselling flight packages on messaging channels:

  • Increased revenue: Generate additional revenue by effectively promoting and selling flight package upgrades.
  • Data-driven upselling: Leverage customer data and insights to personalize upsell offers and target the right travelers with the most relevant upgrades.
  • Increased customer lifetime value: By providing a premium travel experience through upselling, you can increase customer satisfaction and loyalty, leading to higher customer lifetime value.

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