Reach more customers wherever they are, whatever they’re on
Engage them on every channel, in every scenario – from our platform or yours
A LEADER AGAIN
2025 Gartner®
Magic Quadrant™
for CPaaS
Positioned furthest for our Completeness of Vision!








Build any use case or conversational scenario
Easy-to-use cloud products for marketing, sales, and support
Your customers. Their channels.
It’s easier to get the attention of your customers when you meet them where they are.
You focus on the message; we get it delivered loud and clear.
Build flexible workflows with industry-leading CPaaS APIs
Code your own solutions
Integrate your customers’ favorite channels and build experiences your customers want, the way you want.
Authentication
Explore AuthenticationCPaaS X
Explore CPaaS XNetwork APIs
Explore Network APIScalable, secure and compliant with our hyper network
1300+
Physical servers
40+
Data centers and auxiliary locations
17K+
Virtual machines
1600
Service types
15K +
Application instances
800+
Engineers
7bn
End user touchpoints
1000
Deployments daily
Head into the conversational future with a trusted partner
95% of global businesses will be using conversational solutions by 2025. We’re here to help you build leading conversational experiences in your market.
Compose your own tech stack by integrating our solutions with any app
With our wide range of integration options, you can use any of our solutions to enhance your customer experience on your existing systems.






Transforming 10,000+ businesses worldwide
Nissan Saudi Arabia: Boosting sales and building lasting connections with a WhatsApp chatbot
-
4.4
customer satisfaction rate -
71%
increase in unique users -
138%
increase in leads
Uber: Capitalizing on the global expansion of the ride-sharing phenomenon
-
90%
of global calls anonymized
UNICEF: Turning caring people into regular givers with omnichannel customer engagement
-
7.8%
increase in donor retention -
33.3%
decrease in churn rate -
4%
conversion rate on cart abandonment flow
DPD: Improving delivery experiences and cutting costs with Viber and SMS
-
20%
reduction in cost
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Stay on top of every tech trend: Explore our resources

RCS marketing: How to elevate your customer engagement
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5 CPaaS trends shaping the future of customer communication in 2025 and beyond
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RCS checkmarks guide: Why they matter for your business
RCS checkmarks are visual indicators that show whether a message has been sent, delivered, or read in an RCS-enabled chat.

Cutting through the noise: How brands can stay relevant under new iOS 26 message filtering
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How to collect customer feedback and actually make it count
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How to increase retail sales during peak shopping seasons
Learn how an improved marketing strategy and personalized interactions can increase retail sales when customer demand is at its highest.

SMS links: Everything you need to know
Discover how SMS links transform a single tap into seamless conversations and conversions, complete with best‑practice tips, compliance checks, and real‑world use cases.

Email reporting masterclass
The key stats that you should be measuring and how they can be used to improve campaign results and ensure that operational use cases are performing effectively.

RCS vs. iMessage: The complete guide for modern business messaging
Wondering whether RCS or iMessage is the better messaging option, and how it impacts your customer communication strategy?

20+ promotional text message examples to boost conversions
Discover 20+ promotional text message examples to boost conversions. Learn what makes SMS campaigns work, explore industry-specific templates, and see how Infobip helps you personalize, automate, and scale compliant promotional messaging.
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