Find out about changing consumer behavior in the APAC region and how leading brands across industries are transforming the way they communicate with customers to meet new demand. 

We commissioned a massive survey on a sample of 10,000 consumers across Europe to understand what customer service means in a evolving world. The research findings in this eBook will give you insight into various new customer habits, the demands they now have, and how you can be the one to address them.

Download our eBook to discover how to please customers in:

Find out what customers are really looking for from brands and how you can get a competitive advantage with the right tools and techniques.

Customers want personalized interaction, and engaging moments across the customer journey on the channels they prefer. To achieve that businesses need an omnichannel marketing automation strategy – to connect with potential, loyal and inactive customers – to acquire, convert and retain.  

This user guide will help you create a successful automated omnichannel customer experience.

Customers are reshaping the way they communicate, demanding contactless human interactions. This change has resulted in an increased use of digital channels, creating the need for personalized, omnichannel customer engagement.

As per our research, businesses are losing out on that personalized omnichannel engagement in striving for mass communication.

This report will show you how customer-centric omnichannel engagement is critical for generating business growth and build lasting relationships.

Sending SMS and MMS messages to consumers in the US? We explain why the number you send from matters. 

The number you send texts from can make a big difference to your SMS messaging campaigns.

But to choose the right one, you’ll first need to know your options – short codes, 10DLC, and toll-free and landline numbers – and whether they’re right for your customers and your business.

This datasheet explains:

Everything you need to know about adapting your contact center to the new normal

A flexible, scalable digital contact center solution is the need of the hour for many businesses trying to meet rising customer demand while adapting to the new normal.

Comprised from a robust collection of industry-leader interviews, consumer data-driven analysis, cutting-edge market studies and resources, this eBook will serve as your sole guide to turning your single-channel call center into an omnichannel, remote-friendly, cloud-driven contact center.

Find out about the latest trends and best practices for modernizing the customer service experience using artificial intelligence and digital technologies 

If you’re wondering how to improve customer experience in finance with mobile messaging, you’ve come to the right place. Here we highlight 10 innovative SMS use cases you can implement to improve your own CX.

Whether brick and mortar or online, retailers have long been enticing shoppers with SMS marketing campaigns – and sending text alerts once deals are sealed.

But the vast potential of mobile messaging is still waiting to be unlocked by most retailers.

In this guide, we explore that potential – so you can use SMS, MMS, and rich messaging to create better shopper experiences.

Read it to discover:

Mobile messaging has become a critical communications channel for most retail chains. So what’s actually possible? And how are retailers using SMS, MMS and rich messaging to improve the shopper experience? Here are 13 interesting use cases to get you started.