Use Cases for SMS and RCS
Level up your customer engagement
RCS and SMS messaging services are an awesome way to connect with customers for real-time, responsive engagement. But knowing the places in your business where mobile messaging can make a difference can be tricky.
In this guide, we take you through five different RCS and SMS use cases – times and places where these channels let you connect with customers more effectively than any other.
Read the guide to discover:
- Why mobile messaging tops email and voice when it comes to connecting with customers at precisely the right time
- How video-rich, interactive RCS messaging can transform your CX
- Use case examples
Empathy in the Age of AI: A Customer Experience Study
Upgrade your CX
What does a consumer-brand relationship mean in the AI era? And how can brands develop empathetic bonds with large audiences – while reining in CX budgets?
The Empathy in the Age of AI research study – a survey of more than 4,000 consumers and 600 customer-focused leaders – answers these questions.
Some findings have deep implications for brands and hint at a new way forward.
The Ultimate Guide on Messaging
Make it personal, be conversational, go omnichannel, make it contextual, be data driven.
We know messaging can be tough. We’ve helped make it easy.
Find out how to create engaging customer journeys that guide customers through safe transactions. Offer support through contextual conversations and provide the sort of customer experiences that drive retention and customer loyalty.
With this guide, you will learn:
- How to improve customer experience through relevant messaging at each stage of the customer journey
- The difference between conversational and transactional messaging – and when to use them
- Situation based best practices for which channels to use with your customers and how
- Top tips for how to use each messaging channel
- Tips on how to choose the right messaging provider
How to Secure Your Mobile Messages
SMS, RCS and MMS are becoming vital communication channels for businesses. So you need to double down on security to protect your organization and customers. Our new guide describes the mobile messaging risks out there and the people and processes you need in place to combat them.
What’s inside our guide to secure messaging?
This guide will help you understand grey routes, spam, and other messaging risk factors, how to choose a secure provider, and the data protection processes you need in place.
Migrate Your US Short Codes – Without a Hitch
Find out how you can switch short code providers without wreaking havoc.
If you’ve invested time and money getting your US short codes known, you’ll want to take them with you when you switch messaging solution providers.
But first you need to make sure the process will run smoothly – with no downtime, lost messages, or process nightmares.
Download the guide to learn:
- A four-step, start-to-finish migration plan
- How to ensure the carriers process your application without delay
- How to choose a migration approach that suits your company
Enterprise IT And Security
You need to deal with new technologies, cyber threats, proprietary solutions, and vendor management.
And do it with limited budgets.
That’s why text messaging is a great way to communicate quickly, securely, and accurately.
Get the enterprise security datasheet to see how it can support you with:
- Business continuity: incident management, outage alerts, emergency notifications
- IT and support management: ticket handling, appointment reminders
- Authentication and fraud: compliance, authentication, password reminders