Retailers know well that preparing for Black Friday takes up loads of time and resources. Brands look to attract new customers and boost sales during the busy shopping season with outreach and marketing strategies and see outstanding results that continuously improve year after year.

But what are some ways retailers can retain holiday shoppers past Black Friday and drive sales throughout the entire year?

Source: PWC

A customer’s experience with your brand plays a major role in their loyalty and your ability to retain them. This eBook will explore five fundamental points to improve customer experiences during and post Black Friday:

Download our eBook to learn how to turn Black Friday shoppers into loyal customers, and drive better results well past the holiday season:

Today’s customers expect their brand interactions to be convenient, conversational, and efficient. For businesses, this requires new omnichannel strategies to modernize and improve their customer experience. 

Leveraging chat apps for customer communications enables businesses to create a direct, trusted, always-on connection throughout the entire customer journey—through the channels that customers prefer.

In the new eBook, Creating Conversational Customer Experiences, explore how a new generation of business chat solutions is helping companies to fully realize their omnichannel strategies—cost-effectively and at scale.

Explore how Infobip’s easily integrated apps, powered by Microsoft, can enhance existing technologies and communication strategies to:

To meet the accelerated need for touchless interactions while continuing to create lifetime customer value, it has become critical for retailers to find new and exciting ways to connect with customers and ultimately reinvent the shopping experience.

Together, Infobip and PubNub have the expertise and platforms needed to transform touchless customer engagement.

Download our eBook and discover:

Discover how you can deliver always-on customer service at scale by building your own code-free chatbot

The pandemic has brought about new trends and behavior from the luxury retail customer. Download our ebook and discover how luxury brands are adapting to new purchasing styles by providing a hyper-personalized customer experience across digital channels. 

Download our eBook and learn: 

The retail industry has faced years of disruption and digital transformation driven by shifting consumer preferences and buying behaviors. This IDC Infobrief highlights the impact of the pandemic on consumer shopping habits and identifies new opportunities for retailers to invest in.

Download the ebook to discover:

Deep dive into how financial services brands are removing points of friction to boost customer loyalty

Download this ebook to access practical tips on:

This report draws on the insights and experiences of a leading research group of CX experts from across Europe and the Americas, to find out what the key trends are in retail, how brands are adapting and operating to these trends, and how some brands have mastered customer experiences across different retail categories.

Download this report to discover:

While the rewards of great customer service are clear, achieving them can be a challenge. Changing consumer demographics and habits, new communication channels, and increasing expectations can put huge pressure on service teams. In this guide, we’ll examine seven steps MVNOs can take to enhance customer service, build a competitive advantage, and thrive in a competitive landscape.

How FinTech is impacting all areas of the banking industry in the MENA region and rapidly becoming an important part of the financial services ecosystem.