The importance of assessing key factors when upgrading internal systems and adopting new technologies.

Though complex and often perceived as a threat, the introduction of new technologies is nonetheless essential for retail businesses to thrive and grow. The winners will be those retailers who can seamlessly introduce new technologies to build upon and enhance their existing systems without major cost or business disruption.

This white paper demonstrates the significance of upgrading internal technology across all aspects of the retail business and key factors to consider when assessing alternative technologies.

Delivering an omnichannel customer experience for today’s digital-first world requires the right solutions, cloud infrastructure, and trusted technology partner. Learn how the right CX technology partner can help you plan, execute, and deliver digital-first customer experience for your end clients seamlessly.

Global businesses like Uber, Nissan, Bolt and Mediclinic have embraced innovative cloud communication technology to deliver connected omnichannel customer experiences. Adopting an integrated customer experience platform, they’ve been able to:

Follow these tried-and-true ways your business can use WhatsApp, combined with chatbots and live agents, to always be there for your customers – from onboarding to retention. 

WhatsApp’s popularity as a customer support channel has expanded to cover sales and marketing use cases as well. Leveraging rich media functionalities and automation through WhatsApp is proven to reduce costs and increase customer satisfaction.

In this guide, we highlight the top WhatsApp Business Solution use cases in the retail, finance, and telecommunications industries that are sure to keep your customers engaged.

Trust, safety, and stability are now the foundation of digital banking! Customers are reshaping the way financial institutions communicate, demanding digital human interactions. This change has resulted in an increased use of digital channels, creating the need for personalized, omnichannel customer engagement.

Providing a personalized digital customer experience has become a necessity for financial institutions to embrace the rising demands of customer expectations and build business models based on trust to drive revenue and satisfaction.

This white paper demonstrates how banks across the MENA region are building trust in digital banking through seamless personalized interactions for customer retention and loyalty.

Discover the digitalization trends shaping the future of CX in the post-pandemic economy. Find out about the fundamental role digital will play in Customer Service Support (CSS). 

Plus an in-depth analysis on digital customer experience in APAC, as well as the benefits of remote working across Asia!

It’s time to look beyond the text in text messaging – and find more empathetic and powerful ways of reaching customers in crucial moments.

There are different multimedia messaging options for you to consider – each of which require different levels of expertise and investment.

Find out more about these formats and how you can make use of them as part of a multi-channel messaging strategy.

Download the guide to learn all about:

Learn about the trends that are influencing changes in consumer behavior across the MENA region, supported by market research and industry leader insight. 

Learn about the trends that are influencing changes in consumer behavior across Europe, supported by market research and industry leader insight. 

Learn the necessary steps, trends, and analysis required to deliver efficient and personalized customer experiences to gain a competitive advantage in today’s digital environment. 

Deep dive into how retailers can boost their customer experience through smart digital transformation, and become truly customer-first. Learn the best practices for driving loyalty and retention in 2021 through CX retail giants such as Amazon, Apple, Disney and Unilever.