Published on: 01/08/2018
Infobip Enables WhatsApp Business for Enterprise Communications
New York, NY - 8/01/2018 - Infobip, a global communication provider for businesses, is launching its new communications channel WhatsApp Business that enables enterprise communications for WhatsApp that has over 1.5 billion users in 180 countries.
The early access launch of WhatsApp Business will onboard businesses and financial institutions to WhatsApp gradually, through a review process, assuring quality and value for both enterprises and end users.
By introducing WhatsApp Business, Infobip enables enterprises to expand customer-oriented communications to WhatsApp. Businesses can offer personalized dialogue and communications including media content, high-resolution images, text, file and document sharing.
A mid-sized to large business can, once customers opt-in, utilize WhatsApp Business for a wide range of customer-centric messages and inquiries including booking confirmations, flight status updates, banking transaction alerts, bonus card status info, activation codes, and payment reminders to name a few.
Cardekho – a popular Indian car portal that helps its car buyers with anything from insurance and financing to car research – relies on mobile communications for engagement and dialogue with their customers.
Infobip enabling WhatsApp Business could help Cardekho in a prominent way. It is important for any consumer brand to always engage with impact. With WhatsApp Business and its rich communications capabilities, any online service or retailer has the potential to enhance their services and brand to include anything from providing product information and supporting account needs to sharing quality photos, all within WhatsApp.
Infobip’s CEO Silvio Kutic anticipates the launch of WhatsApp Business shifting the digital landscape of mobile enterprise communications.
The grand impact of WhatsApp Business will allow companies, banks or organizations participating in the early access program to communicate with their audience on a chat app they are already enjoying. Infobip is enabling this communication in an efficient, convenient way of supporting enterprises to scale their communications, grow brand loyalty and fuel engagement so vital in today’s business world. Messaging channels are key to our clients’ engagement with customers, and with 59 offices around the world, Infobip is well-equipped to onboard enterprises to one of the most widely used communications channels on Earth.
Recently awarded world’s best A2P SMS vendor by ROCCO, Infobip was founded over a decade ago by two young developers. The company grew into an international business with 59 offices on six continents offering in-house developed messaging platform with the capacity to reach over six billion mobile devices connected to over 800 telecoms networks.
Infobip innovates at the intersection of Internet and telecoms technologies, creating new ways and opportunities for businesses and their end users to interact over mobile devices. The company serves and partners with leading mobile operators, messaging apps, banks, social networks, tech companies, and aggregators.
Tina Loncaric - Global Public Relations Director