Join us at
CX Unlocked Americas
@Infobip Week
May 6-7, 2025 / Miami, FL
Space is limited
Bringing great minds together to reimagine the future of CX
You are invited to an exclusive event celebrating Infobip’s most valuable customers and partners. Over 2 days, we’ll co-create around the future of customer experience.
When: May 6 – 7, 2025
Where: Miami Marriott Biscayne Bay
What to expect:
- Engaging keynotes and panel discussions featuring CX visionaries.
- Hands-on workshops showcasing Infobip’s cutting-edge solutions.
- Networking opportunities with professionals across retail, BFSI, tech, and more.
- Miami vibes, views, and a little sunshine while we connect and learn!
What We’ll be Covering:
- AI-Powered Customer Engagement: How AI is transforming CX through hyper-personalization and automation.
- Omnichannel Strategies for the Future: Creating seamless, data-driven customer journeys across multiple touchpoints.
- Proactive & Predictive CX: Leveraging AI and analytics to anticipate customer needs before they arise.
- Digital Transformation in Customer Experience: Real-world case studies of CX innovation and business impact.
- The Ethics & Challenges of AI in CX: Balancing automation with human touch while ensuring responsible AI usage.
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Agenda
We’re finalizing thought-provoking sessions and expert speakers now. The sample agenda below is what you can expect.
| Time | Tuesday, July 23 | |
|---|---|---|
| 6:00 – 8:30 pm | Welcome cocktails and dinner |
| Time | Wednesday, July 24 | Speakers |
|---|---|---|
| 8:30 – 9:20 am | Breakfast and networking | |
| 9:20 – 9:30 am | Welcome and opening | Ivan Ostojić, Chief Business Officer, Infobip |
| 9:30 – 9:45 am | Infobip Session: Next Generation of Cloud Communication Trends & Evolution of Infobip’s Platform | Ivan Ostojić, Chief Business Officer, Infobip |
| 9:45 – 10:15 am | Infobip Session: How Gen AI and Rich Messaging Will Make or Break Your Brand | James Brown, Strategic Partnership Development Manager at Infobip |
| 10:15 – 11:00 am | Thought Leadership Keynote | Guest Expert Speaker |
| 11:00 – 11:15 am | Break | |
| 11:15 – 11:45 am | Thought Leadership Keynote: Developing an AI Strategy for Breakthrough Use Cases | |
| 11:45 – 12:45 pm | Lunch Break | |
| 12:45 – 1:15 pm | Thought Leadership Keynote: Elevate Your Business Messaging: RCS and Conversational AI Strategies | |
| 1:15 – 1:45 pm | Fireside Chat: How Gen AI and Big Tech are Pushing the Boundaries of Innovation, Technology, and Business Outcomes | |
| 1:45 – 2:15 pm | Thought Leadership Keynote: AI Impact on Society and CX | |
| 2:15 – 2:30 pm | Break | |
| 2:30 – 3:00 pm | Fireside Chat: AI underpinned CX in a highly regulated industry | |
| 3:00 – 3:45 pm | Thought Leadership Panel: Personalization in CX at scale using AI | |
| 3:45 – 4:00 pm | Day 1 Closing Thoughts | Ivan Ostojić, Chief Business Officer, Infobip |
5:30 – 10:00 pm | Transfer and Dinner Experience |
| Time | Thursday, July 25 | Speakers |
|---|---|---|
| 9:00 – 9:45 am | Breakfast and networking | |
| 9:45 – 10:30 am | Thought Leadership Panel with Q&A: Enhancing CX through Rich Messaging | |
| 10:30 – 11:30 am | Interactive Roundtable Session | |
| 11:30 – 11:45 am | Closing thoughts | Ivan Ostojić, Chief Business Officer, Infobip |
| Rest of day | 1:1 Available Meetings with Infobip Leadership |
Visa info
Before booking travel arrangements, please check if the US visa is needed for your country, and which terms apply.
Request to attend
Places are limited and will be allocated on a first-come, first-served basis, so request yours now not to miss out!
By registering for our Unlocked Event, you agree that you have read, understood and accept the Terms and Conditions.
Places are limited and will be allocated on a first-come, first-served basis, so request yours now not to miss out!
Travel and transport
Hotel: Soho Grand Hotel
Located in the heart of Manhattan´s most iconic neighborhood, Soho Grand embodies SoHo´s creative energy and rich story. Just steps away from old-renowned art gallieries, boutiques and restaurants.
Everything is managed by Infobip. You don’t need to book anything by yourself.
Opening Night Reception
Peasant Wine Bar in Nolita/Soho
Located in NoLiTa, Peasant is an Italian restaurant by Chef Marc Forgione specializing in handmade pastas, wood-fired dishes, and Italian wines served in a warm and refined setting.
To kickoff our event, we’ll gather in Peasant’s private and cozy wine room for wine and hors d’oeuvres.
Dinner Experience
Rockefeller Center’s Club 75
Located high above the hustle and bustle of Midtown Manhattan in 75 Rockefeller Plaza is one of NYC’s premier members-only work and social clubs. Wrapped in iconic views of the city, Club 75 features a private restaurant, bar and work lounge alongside a five-star culinary and hospitality team.
Join us to relax, network and take in the cityscape. The evening will include:
- A private dinner prepared by a Michelin-trained Chef
- An open bar and wine pairing with dinner
- Entertainment by illusionist and magician Alexander Boyce
Accommodations
Soho Grand Hotel
Located in the heart of Manhattan´s most iconic neighborhood, Soho Grand embodies SoHo´s creative energy and rich story. Just steps away from old-renowned art galleries, boutiques and restaurants.
Everything is managed by Infobip. You don’t need to book anything by yourself.