Ana Burica Director of Business Growth and Strategy, Infobip
Ana Burica
Director of Business Growth and Strategy, Infobip
LinkedIn Live Event
Scaling Telecom Revenue in 2025: AI, Automation & Monetizing Field Service
DATE: March 13th / TIME: 4:00 PM, CET
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About the session
Telecom providers are constantly looking for ways to monetize customer interactions, accelerate service activations, and reduce operational inefficiencies. But what if your field service teams could play a direct role in revenue generation – without disrupting workflows or adding complexity?
At TM Forum Catalyst program, we partnered with leading OSS/BSS providers and telecom operators – including GDi Ensemble Global, A1 Hrvatska, Safaricom, Binom, and Tecnotree – to develop a solution that transforms field service operations into a seamless revenue-generating engine – powered by AI, automation, and rich messaging channels.
What we’ll explore:
- How AI-powered automation transforms field service operations into revenue-generating channel
- Why digitalizing field service operations doesn’t have to be complex – and what it takes to integrate seamlessly with existing OSS/BSS systems
- What’s the impact on customer experience, operational efficiency, and sustainability
Meet our speakers:
Slobodan Matanović Head of Service Design and Management, A1 Hrvatska
Slobodan Matanović
Head of Service Design and Management, A1 Hrvatska
Bernard Kovač Executive Director of Customer Business Success Management, GDi Ensemble Global
Bernard Kovač
Executive Director of Customer Business Success Management, GDi Ensemble Global
Mirza Hadžić Sales Director Europe Region, Infobip
Mirza Hadžić
Sales Director Europe Region, Infobip
