Batelco by Beyon Signs Partnership with Infobip to Launch an Omni-Channel Platform

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Manama, Bahrain, 16 October 2025 – Batelco by Beyon has signed a strategic partnership with Infobip, a global leader in cloud communications, during GITEX Global 2025, one of the world’s largest technology events taking place in Dubai until 17 October.

Through this partnership, Batelco will launch an Omni-Channel platform powered by Infobip, a Communications Platform-as-a-Service (CPaaS) solution designed to empower businesses, particularly in the SME, banking and finance sectors to change the way they connect with customers.

This dynamic multi-channel communication platform enables businesses to engage with their customers seamlessly across multiple touchpoints, including SMS, WhatsApp, email, voice, in-app messaging, and more, all through a secure and unified interface.

With its advanced API capabilities, the platform integrates easily into existing business systems, providing real-time analytics, custom automation, and enhanced operational efficiency. This empowers businesses to adapt strategies, scale communication, deliver personalized customer experiences, and maintain robust data security and full regulatory compliance while delivering exceptional customer experiences.

The new platform intelligently selects the most efficient communication route for each interaction and ensures secure and reliable message delivery. This guarantees fast, consistent, and effective message delivery, helping businesses enhance engagement, strengthen relationships, and build lasting customer trust.


Our partnership with Infobip marks a significant step forward in Batelco’s commitment to supporting the digital transformation journey of businesses in Bahrain and the region. By introducing an Omni-Channel platform, we’re providing organizations with a future-ready communication platform that enables them to connect with their customers more effectively, securely, and intelligently than ever before. Batelco is committed to equipping Bahraini enterprises with the fastest and most reliable digital communication tools available.”

Abdulla Danesh

General Manager Enterprise at Batelco


We are proud to join forces with Batelco by Beyon to empower Bahraini enterprises to achieve new heights of digital performance through our AI-powered, omnichannel solutions. Our platform delivers seamless integration, intelligent automation, and secure delivery at scale, giving businesses the agility to respond to customer needs in real-time and deliver meaningful, personalized experiences across every channel.”

Matija Ražem

Chief Commercial Telecom Officer at Infobip

This partnership embodies the shared dedication of Batelco and Infobip in supporting local businesses and organizations to achieve digital excellence and maintain a competitive edge amid a rapidly evolving digital landscape.

About Infobip

Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact centre solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 6 continents connected to over 9,700+ connections of which 800+ are direct operator connections. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić and Izabel Jelenić.

Recent award wins include:

  • Infobip named a Leader in the Gartner® Magic Quadrant™ for Communications Platform as a Service (CPaaS) for the third consecutive year. In 2025, positioned furthest in Completeness of Vision (July 2025)
  • Infobip named among Top 75 in Fortune’s Europe’s Most Innovative Companies 2025, placing it in the top 25% of all listed organizations (June 2025)
  • Infobip ranked as a Leader in the Omdia CPaaS Universe Report for the third time (April 2025)
  • Infobip ranked an Established Leader in the Juniper Research Conversational AI Leaderboard (Feb 2025)
  • Infobip named a CPaaS Leader for the third time in the IDC MarketScape (Feb 2025)
  • Infobip named one of the top CPaaS providers in Metrigy’s CPaaS MetriRank Report (Dec 2024)
  • Infobip named number one among Established Leaders in RCS Business Messaging in Juniper Research’s RCS Business Messaging Competitor Leaderboard 2024 (Nov 2024)
  • Infobip recognized as the number one provider in the AIT Fraud Prevention market by Juniper Research (Oct 2024)
  • Infobip named to Fast Company’s Annual List of the World’s Most Innovative Companies (March 2024)

About Batelco by Beyon

Batelco by Beyon is the leading provider of innovative telecommunications and digital services that connect and empower people, enable businesses, and enrich society.Batelco serves the enterprise, consumer, government and global markets in one of the most competitive environments in the MENA region through its comprehensive portfolio which includes fixed and mobile telecoms, internet connectivity, cloud services, and Data Center solutions. With sophisticated infrastructure solutions. Batelco offers dependable and diverse solutions to meet growing international capacity demands. Batelco also has major infrastructure projects in the pipeline including participation in the SEA-ME-WE 6 international cable, Al Khaleej Cable the company’s first fully owned subsea cable, and a new state-of-the-art Data Centre. For more information, please visit www.batelco.com