Infobip Successfully Completes HIPAA Attestation Reinforcing Commitment to Data Privacy and Security

Kristijan Barlek

London, UK & Vodnjan, Croatia – Wednesday 17th November 2021: Global communications company Infobip successfully obtained a dedicated HIPAA attestation report on 30 September 2021, representing an important milestone in demonstrating the maturity of the company’s data privacy and security program, that meets the needs of customers subject to HIPAA.

The examination was performed by an independent service auditor according to the SSAE 18 standard, and the testing procedures followed the Office for Civil Rights (OCR) established audit protocol. The attestation examination focused on the HIPAA Security Rule and the HITECH Breach Notification Rule requirements and covered Infobip’s SMS services.

HIPAA – or Health Insurance Portability and Accountability Act – is a United States law enacted in 1996 to ensure increased portability of health insurance for workers and to streamline the management of healthcare information. Today, it is mostly known as a law that governs the privacy and security of Protected Health Information (PHI). HIPAA covers any organizations that meet the definition of covered entities or business associates. Infobip considers compliance with HIPAA a shared responsibility between Infobip and the customer. For customers that are subject to HIPAA, Infobip will sign a business associate agreement (BAA) for eligible services. Infobip’s BAA has been developed taking into account the specific products and services that Infobip offers.

Aurora Volarović, VP Public Affairs at Infobip said: “The importance of the healthcare industry to a society’s wellbeing cannot be overstated. Numerous studies have shown that better communication with patients can significantly improve patient outcomes. Infobip feels it has a duty to be part of a solution that helps improve people’s lives. Our whole business ethos revolves around creating seamless trusted connections between people and the businesses that deliver services to them.”

The examination serves as a way for organizations to show they have had a third party review their HIPAA policies, procedures, and controls and assess them for conformance against the HIPAA Security and HITECH Breach Notification Rule requirements. In addition to Infobip’s ISO 27001, 27017, and 27018 certificates and a SOC2 Type I compliance report, the examination may provide further peace of mind for customers that Infobip Ltd will appropriately safeguard protected health information.

About Infobip 

Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact center solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty.  

With over a decade of industry experience, Infobip has expanded to 65+ offices across six continents. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 190+ countries connected directly to over 650 telecom networks. In the past 12 months alone, over 5 billion people have used Infobip solutions and services. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić. 

Recent accolades include: 

  • Infobip ranked leading service provider in the mobile messaging space by Juniper Research in its new Competitor Leaderboard, 2021
  • Infobip Recognized as The Established Leader in Juniper’s Competitor Leaderboard for CPaaS, 2021
  • Infobip named a Leader in the IDC MarketScape: Worldwide Communications Platform-as-a-Service (CPaaS) 2021 Vendor Assessment (doc #US46746221, May 2021). 
  • Best A2P SMS provider for the fourth year running by mobile operators and enterprises in ROCCO’s annual Messaging Vendor Benchmarking Report 2021
  • Best CPaaS Provider of the Year, Best RCS Provider of the Year, and Mover & Shaker in Telco Innovation at the 2021 Juniper Digital Awards
Nov 17th, 2021
3 min read

Kristijan Barlek