Jordan’s Ministry of Digital Economy and Entrepreneurship Partners with Infobip to Develop the First Government Chatbot
Amman, Jordan – May 2021: The Ministry of Digital Economy and Entrepreneurship in Jordan, selects Infobip, the global cloud communications platform, to launch the kingdom’s first virtual government service center by activating an automated helpdesk chatbot over a verified WhatsApp channel that will provide information and access to 46 public service departments for residents of Jordan.
In response to the ongoing impact of COVID-19 and as a part of government commitment towards digital transformation, the Ministry of Digital Economy and Entrepreneurship is adopting Infobip’s WhatsApp Business API to communicate accurate and trustworthy information with residents during the global pandemic. The upgrade comes as part of government efforts to expand the National Call Centre to a Virtual Service Centre available 24/7 to keep residents safe and informed of the Kingdom’s real-time updates via a trusted and well-loved channel.
The user-friendly and accessible platform offers residents timely updates from several governmental institutions’ services. The chatbot service (SanadJo) will provide access to Jordan’s Ministry of Health COVID-19 services, including testing results, symptoms checker, and vaccine registration updates. The chatbot will also offer access to the services of the National Aid Fund and the Social Security Corporation, where residents will be able to request services and add suggestions. The First Government Virtual Citizen Service Center’s vision includes 46 governmental institutions and over 700 services as a part of the fully operational chatbot experience.
Users in Jordan can activate this service by initiating contact with the SanadJo chatbot by scanning a QR code or sending “Hi” or “Marhaba” in English or Arabic to the dedicated number 065008080 using a WhatsApp chat window. This will start an automated dialogue with the chatbot where users can access a list of governmental services to get immediate responses regarding: COVID-19 services, National Aid Fund FAQs, and Social Security Corporation inquiries.
His Excellency, Mr. Ahmad Hanandeh, Minister of Digital Economy and Entrepreneurship, commented, “We are delighted to partner with Infobip and announce the Ministry’s initiative to launch a virtual government center to respond to citizens’ inquiries and enable them to access key information from several governmental institutions. The fully integrated platform will support the Ministry’s future vision to offer citizens a unified interface for all government services without directing users to another sub-site.”
Amira M. Abu AlTeen, Senior Business Development Manager at Infobip, concludes, “COVID-19 has been an accelerator of digital transformation. Infobip eases and promotes seamless interaction by adopting the best AI and ML engines. As a tech-savvy individual, I have always had the urge to combine our efforts with our esteemed Government. We are honored to be part of the Government’s digital transformation strategy and thrilled to offer an infrastructure for a solid and responsive channel that would ease citizens’ services, answer their inquiries, and be available to them wherever they are #WeAreJustStarting”
About the Ministry of Digital Economy and Entrepreneurship:
It is the sponsor of the digital economy and entrepreneurship in Jordan, building on what has been achieved in the communications and information technology sector over the past decades. The Ministry is working to promote and develop five basic axes that will be the basis for the digital economy and entrepreneurship in the Kingdom, and these axes are: digital infrastructure, digital skills, digital leadership, digital financial services and digital platforms, and will include work programs and sub-axes that will be worked on by the ministry in cooperation with government institutions The other and the private sector, as well as working to continue work on developing legislation and possible procedures for each of these five axes
To learn more about the Ministry of Digital Economy and Entrepreneurship, visit: https://www.modee.gov.jo/Default/En
Infobip is a global cloud communications platform that enables businesses to build connected customer experiences across all stages of the customer journey at scale, with easy and contextualized interactions over customers’ preferred channels. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication security and contact center solutions help clients and partners overcome the complexity of consumer communications, grow their business and increase loyalty– all in a fast, secure and reliable way. With over a decade of industry experience, Infobip has expanded to include 68+ offices on six continents offering natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 190+ countries connected directly to over 600 telecom networks. The company serves and partners with leading mobile operators, messaging apps, banks, social networks, tech companies, and aggregators.
To learn more about Infobip, visit: https://www.infobip.test/