Ooredoo Kuwait and Infobip bring New Era of Conversation Customer Experience powered by Agentic AI
New Collaboration Introduces Advanced SaaS and CPaaS Solutions to Empower Digital Transformation for Enterprises in Kuwait
KUWAIT – 06 October 2025 – Ooredoo Kuwait, a leading telecommunications and ICT service provider, has partnered with Infobip, a global leader in cloud communications, to bring the Conversational Experience Orchestration Platform (CXOP) powered by Agentic AI to the Kuwaiti market. This strategic collaboration enables businesses to deliver next-generation customer engagement while positioning Ooredoo Kuwait as a technology provider driving digital transformation.
The partnership was unveiled at an exclusive event hosted by Ooredoo Kuwait and Infobip, focused on transforming customer experience in the Conversational AI era. During the event, Kuwaiti businesses had the opportunity to discover how leading organizations are leveraging AI, automation, and omnichannel communication to deliver faster, more personalized, and seamless customer interactions across channels such as WhatsApp, Apple Business Chat, and more.
The partnership is part of a broader Ooredoo Group initiative that began with the successful launch of Infobip’s AI Hub in Qatar. Now, building on that momentum, Ooredoo Kuwait is leveraging its deep customer relationships and strong enterprise sales network to offer a full suite of Software-as-a-Service (SaaS) and Communications Platform-as-a-Service (CPaaS) solutions. These include chat, email, messaging, and automation services.
The partnership allows companies to move beyond traditional telecom services and rapidly adopt intelligent communication solutions that enhance customer satisfaction, streamline operations, and future-proof their engagement strategies. A one-stop shop for digital transformation, backed by a global CPaaS leader and supported locally by Ooredoo. At the center of this partnership is Infobip’s CXOP infused with Agentic AI. This solution enables businesses to orchestrate intelligent, autonomous conversations across digital channels with seamless handover to human agents when needed. Through this, companies can deliver faster, more meaningful customer interactions while maintaining complete control and personalization.
We’re proud to collaborate with Infobip to bring CXOP and Agentic AI to enterprises in Kuwait. This partnership reflects our commitment to becoming a full-fledged technology provider, helping our customers evolve and succeed in the age of conversational AI.”
Sulaiman AlHumoud
Director B2B Marketing at Ooredoo Kuwait
Together with Ooredoo Kuwait, we’re enabling businesses to access powerful digital communication tools that were previously out of reach. By combining Ooredoo’s local strength with our global CPaaS and AI capabilities, we’re delivering real, scalable digital transformation for enterprises in the region.”
Zeid Shubailat
Director at Infobip MENA
This launch marks a significant milestone in Ooredoo Kuwait’s digital evolution, aligning with the company’s broader vision to redefine customer experience through innovative, AI-driven communication solutions.
About Infobip
Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact centre solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 6 continents connected to over 9,700+ connections of which 800+ are direct operator connections. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić and Izabel Jelenić.
Recent award wins include:
- Infobip named a Leader in the Gartner® Magic Quadrant™ for Communications Platform as a Service (CPaaS) for the third consecutive year. In 2025, positioned furthest in Completeness of Vision (July 2025)
- Infobip named among Top 75 in Fortune’s Europe’s Most Innovative Companies 2025, placing it in the top 25% of all listed organizations (June 2025)
- Infobip ranked as a Leader in the Omdia CPaaS Universe Report for the third time (April 2025)
- Infobip ranked an Established Leader in the Juniper Research Conversational AI Leaderboard (Feb 2025)
- Infobip named a CPaaS Leader for the third time in the IDC MarketScape (Feb 2025)
- Infobip named one of the top CPaaS providers in Metrigy’s CPaaS MetriRank Report (Dec 2024)
- Infobip named number one among Established Leaders in RCS Business Messaging in Juniper Research’s RCS Business Messaging Competitor Leaderboard 2024 (Nov 2024)
- Infobip recognized as the number one provider in the AIT Fraud Prevention market by Juniper Research (Oct 2024)
Infobip named to Fast Company’s Annual List of the World’s Most Innovative Companies (March 2024)
About Ooredoo Kuwait
Ooredoo Kuwait, a leading provider of integrated telecommunications and technology solutions, is dedicated to delivering cutting-edge services that enhance the digital lives of its customers. As part of the Ooredoo Group, which operates across the Middle East, North Africa, and Southeast Asia, Ooredoo Kuwait leverages its extensive network infrastructure and innovative technology to offer a wide range of communication solutions, including mobile, fixed-line, and internet services.
With a strong focus on customer satisfaction and technological advancement, Ooredoo Kuwait continually invests in enhancing its service offerings and infrastructure. The company is committed to driving digital transformation and providing high-quality, reliable connectivity and entertainment solutions to meet the evolving needs of the Kuwaiti market. Through its innovative products and services, Ooredoo Kuwait aims to enrich lives, support economic growth, and contribute to the development of the digital economy in Kuwait.
Learn more about Ooredoo Kuwait: https://www.ooredoo.com.kw/