Barcelona, Spain March 1, 2022: Infobip, a global communications and leading customer experience platform announced it has signed a strategic partnership agreement with leading Middle East and Africa telecoms operator, Zain Jordan, as part of the latter’s technology innovation plans to bring the latest in digital transformation solutions to companies in Jordan. Zain is set to include Infobip’s cloud communication solutions in its “Zain Business” services package, and re-launch it to the local Jordanian market under the Zain Jordan brand.
Zain Jordan’s customers will now benefit from Infobip’s unified platform that includes a digital contact center, customer engagement messaging tools and AI driven chatbots as well as a full stack of individually programmable communications channels, all of which will allow Zain to offer advanced communications solutions that improve customer experience across multiple channels. Through this service, Zain will allow its business customers in Jordan to connect with end customers in a fast, reliable way, securely and on their preferred channels.
The agreement was signed by Zain CEO Fahed Al Jasem Zain CEO and Silvio Kutić, CEO Infobip during MWC Barcelona 2022 World Mobile Exhibition and Conference, which took place in Barcelona between February 28 and March 3.
This partnership further cements Zain’s leadership in the communications market, business solutions, and digital services, and Infobip’s extensive global experience in creating multiple solutions for digital communication channels, by activating the full Infobip platform for cloud services and introducing it to the local market to help companies in meeting the needs to today’s hyper connected customers.
This partnership comes from Zain Jordan to enhance the company’s role and vision in digital transformation, to continue its pioneering role in launching more innovative solutions and services that keep pace with developments and the latest technological innovations witnessed across the world, and in a manner that meets the aspirations of its customers from individuals and institutions, to continue its leadership in the market Communications and Business Solutions in Jordan.
About Zain Jordan
Zain Jordan, part of Zain Group, the leading mobile telecom innovator across the MENA region, revolutionized telecommunications in Jordan by providing a portfolio of integrated solutions and tailored services.
Since its inception in 1995, Zain Jordan has tallied subscriber growth at an exceptional rate, as it maintains its leading position in the market through a far-sighted policy of investment in adopting cutting-edge technology to provide state-of-the-art solutions. Furthermore, Zain Jordan pioneered in Corporate Sustainability (CS) and Corporate Entrepreneurship Responsibility (CER), by launching and supporting various national initiatives that go beyond developing the telecom sector.
Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact center solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty.
With over a decade of industry experience, Infobip has expanded to 65+ offices across six continents. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 190+ countries connected directly to over 650 telecom networks. In the past 12 months alone, over 5 billion people have used Infobip solutions and services. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić.
Recent accolades include:
- Infobip Recognized as The Established Leader in Juniper’s Competitor Leaderboard for CPaaS, 2021
- Infobip ranked leading service provider in the mobile messaging space by Juniper Research in its new Competitor Leaderboard, 2021
- Infobip named a Leader in the IDC MarketScape: Worldwide Communications Platform-as-a-Service (CPaaS) 2021 Vendor Assessment (doc #US46746221, May 2021).
- Best A2P SMS provider for the fourth year running by mobile operators and enterprises in ROCCO’s annual Messaging Vendor Benchmarking Report 2021
- Best CPaaS Provider of the Year, Best RCS Provider of the Year, and Mover & Shaker in Telco Innovation at the 2021 Juniper Digital Awards