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Simplifying the Global Complexity of Communication

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Create rich customer profiles for more targeted communication

Improve your customer targeting and personalize communication. 

Bring all your customer data together in one place and create in-depth customer profiles, including parameters like channel preferences and communication history.

  • CUSTOMIZED PROFILES

    Create customized customer profiles

    • Build comprehensive profiles for each customer to create audience segments for more precise targeting. Import your existing databases and use as is, or create custom fields with just a few clicks. You can augment your customer profiles with each interaction.
  • MERGE DUPLICATE PROFILES

    Automatically merge duplicate profiles

    • Our system automatically identifies and merges duplicates to create a single, unique record for each customer so you can streamline omnichannel communication management.
  • SEGMENTATION

    Filters for precise segmentation

    • Apply filters to select multiple attributes with just a few clicks to define customer segments to run contextual, micro-targeted communications. Our system dynamically moves customers in and out of segments as their customer attributes changes.
  • TAGS AND BLACKLIST MANAGEMENT

    Tags to enrich customer profiles

    • Enrich and organize customer profiles with new data over time with tags to create target groups of customers based on these new inputs. Use tags to manage subscriptions and opt-outs, as well as customer importance.
  • DATA SYNCHRONIZATION

    Combine multiple datasets

    • Bring all your customer data into a single place. Import data using CSV and Excel files, or use our API to sync with your CRM system. No more time and resources wasted on toggling between multiple systems and data files.
  • 01 CUSTOMIZED PROFILES
    Create customized customer profiles
  • 02 MERGE DUPLICATE PROFILES
    Automatically merge duplicate profiles
  • 03 SEGMENTATION
    Filters for precise segmentation
  • 04 TAGS AND BLACKLIST MANAGEMENT
    Tags to enrich customer profiles
  • 05 DATA SYNCHRONIZATION
    Combine multiple datasets

Create rich customer profiles for more targeted communication

Contact an Expert
  • Connecting to the Infobip Platform enabled us to meaningfully connect with our customer base. Direct, personalized communication through a reliable partner made all the difference for our outreach programs, resulting in higher conversions and impacting our bottom line.

    Vlasta Milina
    PR & Marketing Manager
  • Having Infobip as a global messaging provider helped us achieve higher reliability and increase delivery rates. In addition to helping us with one of our pain points, Infobip helped us improve member satisfaction by implementing Viber as a new channel for our users.

    Erwann Robin
    Product Manager
  • Infobip’s data segmentation tool is incredible. This is the data we rely on not just for offers to customers, but targeting campaigns for sponsors as well.

    Isabella Zuluaga
    Content Marketing & Communications

  • Automate customer profiling

    Connect Infobip with your internal business system to create a unified customer profile from different data sources.

  • Optimize customer communication

    Organize customers into segments and send personalized, action-triggered messages.

  • Unify the customer journey

    Use updated customer profiles to create a unified, personalized experience across all communication channels.

The omnichannel cloud communications platform for developers and businesses alike.

Infobip API

Use any programmable language to easily integrate various communication channels and modules into your business workflows.

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Infobip Web-based interface

Build customer journeys easily with drag and drop automated workflows and create detailed profiles to personalize customer communication.

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The Infobip Advantage

  • Local, Globally

    Our local presence enables us to react faster and have everyday interactions with our customers, providing solutions in-line with their needs, local requirements and based on proven best-practices.

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  • Scalable, Fast and Flexible Solutions

    Our solutions are created to adapt to the constantly changing market and communication trends at speeds and levels of precision and personalization that only an in-house solution can offer.

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  • Own Infrastructure

    Our infrastructure easily scales horizontally, leveraging the hybrid cloud model to never run out of resources. 

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  • Remarkable Customer Experience

    We will help you get up and running in no time, whether it’s assisting with integrations, messaging best practices or solutions consultancy.

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  • Create rich customer profiles for more targeted communication

    Improve your customer targeting and personalize communication.

    Designed and developed by Bornfight