Conversational experience hub
Discover the world of conversational experiences and learn how to leverage chatbots and AI to engage your customers and drive business growth.
The ultimate guide to conversational experiences
Dive deep into the world of conversational experiences and learn how to leverage them to engage your customers and drive business growth.
The pillars of conversational experience
Engage and convert with conversational marketing
Conversational marketing is an effective approach that uses real-time interactions to move customers through every stage the journey. Discover how chatbots and messaging can personalize your marketing and nurture leads.
Delight customers with conversational support
Customers are looking for fast, human-like responses, and generative AI can help brands elevate their customer support. Explore the benefits of AI-powered chatbots for 24/7 support and higher customer satisfaction.
Revolutionize sales with conversational commerce
Now brands can engage with their customers throughout the sales journey using with conversational commerce use cases. Unlock the power of AI-powered assistants for seamless buying journeys and increased sales.
The tech conversational experience
Conversational platforms
A conversational platform is a tech stack that enables conversational marketing and conversational commerce as part of an overall communication strategy. Discover how an AI-powered conversational platform can power your customer journey.
Conversational AI
Conversational AI refers to chatbot technology that uses natural language processing (NLP) to convert spoken or typed words into structured data. Unlock the power of AI for smarter and more engaging conversations.
Large language models
LLMs are like incredibly vast libraries filled with cookbooks from all over the world. Understand the future of chatbots with advanced language processing.
Your playbook to conversational use cases
Download our playbook and explore use cases for each stage of the customer journey.
Conversational journeys by industry
Retail
Take customers from awareness to transaction all within one journey over the channel of their choice. Craft personalized shopping experiences that engage, support and convert.
Finance
Conversational banking has revolutionized how customers engage with their banks, providing a seamless and personalized experience through mobile messaging. Learn how you can streamline your CX with secure and efficient chatbots.
Healthcare
Improve patient engagement and deliver exceptional care. Speed up time to resolution and automate patient interactions with 14 AI use case examples for the healthcare industry.
Travel and hospitality
Offer personalized service and enhance the guest experience. Learn how artificial intelligence is disrupting the hospitality industry and how chatbots can help hotels exceed customer expectations while lowering costs.
LAQO Insurance elevates support with Infobip’s GenAI and Azure OpenAI
LAQO used Azure OpenAI Service through Infobip’s cloud communication platform to develop a digital assistant, Pavle, that can support customers 24/7 while improving customer experience and driving loyalty.
Real world examples of conversational success
Customer stories
Covéa Group: An end-to-end conversational customer experience
Covéa Group wanted to stand out in the marketplace by enhancing their existing SMS and Email marketing campaigns and adopt an advanced conversational approach to engage with customers. Discover how they created an end to end customer experience.
Podravka: Empowering users to make healthy choices with an engaging AI-assistant
In the endeavor to create unique food experiences for users, Podravka launched Coolinarika, a mobile and web app, that offers users thousands of recipes right at their fingertips.
Tawseel: Increase in ROI with conversational support via WhatsApp
Tawseel customers expect immediate support, convenient buying journeys, and real time delivery updates. To keep up with their customer expectations they needed a mobile-first approach.
