SMS features and capabilities
Learn more about how our SMS service helps you stay connected to your customers.
Enhanced customer engagement with SMS
Take your engagement to the next level with SMS features designed to improve communication anywhere in the world.
Personalize SMS messages
Add value to your messages with personalization capabilities paired with our customer data platform People.
Automate SMS messages
With easy-to-use workflows you can automate messages and improve customer support.
Target the right customers
Segment and target customers based on patterns and past behaviors to boost engagement.
Open two-way communication with customers in more countries than any other provider.
Long form messages
Send SMS messages longer than 160 characters in any country and any language.
Send SMS messages at the perfect moment with scheduled messaging.
We ensure your messages are delivered safely and successfully with our reliable SMS service.
Make authentication simple with OTPs, 2FA and registered send IDs over SMS.
Avoid phishing attacks by sending verified SMS messages your customers can trust.
With more worldwide connections than any other provider, we find the shortest route for every message.
Discover how industry-leading brands use our SMS service to improve user experience
LAQO Insurance elevates support with Infobip’s Gen-AI and Azure OpenAI partnership
30% of queries are handled by the AI digital assistant
90% of queries are handled within 3-5 exchanged messages
Quick and easy integration
Flexible and scalable APIs that are simple to integrate.
Integrate with any existing tech stack
Single unified API to integrate existing business workflows and build efficient SMS campaigns.
All on one platform new
Send messages easily across all Infobip solutions.
Always-on integration support
Customer service and integration support is available 24/7 all year round.
Fast long numbers and short codes
Short Codes, Long Codes, 10DLC available in more than 150+ countries.
We can help you reach more mobile devices worldwide than any other provider
9,700+ global connections
And 800+ direct operator connections to facilitate reliable messaging and use cases anywhere in the world.
75+ offices on 6 continents
Global experience and local presence provides best-in-class service and solutions.
40+ data centers
Our worldwide data centers help you keep operations running smoothly and efficiently.
Highest standards of compliance
Avoid fines and blacklisting by staying compliant in all territories.
SMS insights and industry trends
RCS vs SMS. Which is best for your use cases?
Join us as we explain the main differences between SMS and RCS Business Messaging and the best practices for combining the two channels to optimize your communication efforts.
A complete guide to SMS fraud detection and prevention
What are the latest SMS fraud techniques that criminals are using, how to avoid becoming a victim, and what mobile operators need to do to protect both their subscribers and their own revenue streams.
Key benefits of SMS marketing
Learn more about what SMS marketing is, the benefits and best practices, top use cases, and how to get started.