SMS features and capabilities

Learn more about how our SMS service helps you stay connected to your customers.

Enhanced customer engagement with SMS

Take your engagement to the next level with SMS features designed to improve communication anywhere in the world.

Personalize SMS messages

Add value to your messages with personalization capabilities paired with our customer data platform People.

Automate SMS messages

With easy-to-use workflows you can automate messages and improve customer support.

Target the right customers

Segment and target customers based on patterns and past behaviors to boost engagement.

Two-way communication

Open two-way communication with customers in more countries than any other provider.

Long form messages

Send SMS messages longer than 160 characters in any country and any language.


Send SMS messages at the perfect moment with scheduled messaging.

Secure delivery

We ensure your messages are delivered safely and successfully with our reliable SMS service.

Fraud protection

Make authentication simple with OTPs, 2FA and registered send IDs over SMS.

Verified messages

Avoid phishing attacks by sending verified SMS messages your customers can trust.

Intelligent routing

With more worldwide connections than any other provider, we find the shortest route for every message.

Quick and easy integration

Flexible and scalable APIs that are simple to integrate.

Integrate with any existing tech stack

Single unified API to integrate existing business workflows and build efficient SMS campaigns.

All on one platform new

Send messages easily across all Infobip solutions.

Always-on integration support

Customer service and integration support is available 24/7 all year round.

Fast long numbers and short codes

Short Codes, Long Codes, 10DLC available in more than 150+ countries.

Connect with
customers globally

We can help you reach more mobile devices worldwide than any other provider

9,700+ global connections

And 800+ direct operator connections to facilitate reliable messaging and use cases anywhere in the world.

75+ offices on 6 continents

Global experience and local presence provides best-in-class service and solutions.

40+ data centers

Our worldwide data centers help you keep operations running smoothly and efficiently.

Highest standards of compliance

Avoid fines and blacklisting by staying compliant in all territories.

SMS insights and industry trends

Ready to send your first SMS?

Ready in no time with no credit card required. Get connected today.