Automate messages about payments and purchases with our transactional SMS service

Transactional SMS messages help you notify customers immediately after transactions, purchases or any changes to customer accounts, improving communication and user experience.

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What is transactional SMS and why should you use it?

Transactional SMS is a type of SMS message you can use to send important information to customers after they complete a transaction, make a purchase or if their account status has changed.

With automation options that allow for fast and perfectly timed delivery, transactional SMS lets you send information your customers need at the right time. It helps you make communication smoother, and improve overall user experience.

How to send transactional SMS with Infobip

You can set up and send transactional SMS messages through our web platform or API.

WEB PLATFORM

Start sending transactional SMS fast, without coding

  • Start crafting transactional SMS messages in no time, with low-code or no-code options. 
  • Design, manage, and monitor your SMS messages from a single dashboard. 
  • With People CDP, you can collect customer data and create detailed profiles. 
  • Design workflows that automate event-triggered transactional SMS messages. 
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API

Scale transactional SMS using our flexible API

  • Effortlessly integrate our SMS API into any existing system. 
  • Receive 27/4 integration support to ensure that your messages are always sent and delivered on time. 
  • Identify your target audience and create event-triggered messages to be sent to the right people. 
  • Customers will be automatically sent the transactional SMS with no need for manual intervention. 
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Flexible pricing models

Choose a pricing model that best suits your needs.

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Pay-as-you-go

Top up your account as you need with a flexible, pay-as-you-go model.

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Volume-based discounts

Want to send large amounts of SMS? Get a special offer for high volumes.

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Benefits of sending transactional SMS with Infobip

Transactional SMS messages encourage customer-centric interactions. They are designed to improve customer service and increase the trustworthiness of your brand.

Simple integration and automation

Getting set up with our service is easy. Integrate using our flexible SMS API, or use no-code or low-code integration options on our platform. Start automating workflows that send event-triggered transactional SMS messages so your customers never miss an update.

Global reach and scalability

SMS is still the most reliable channel worldwide. With over 800 direct connections with MNOs, we can help you reach any customer, anywhere. As your business grows, so will your ability to send as many transactional SMS messages as your customers need.

Always compliant, everywhere

We ensure that every transactional message aligns with local compliance laws. Wherever your business is, we will help you to keep clear of blacklisting and ensure that every transactional SMS gets delivered.

Automation and scalability

The level of automation enabled by APIs makes it easy to scale your SMS campaigns up or down depending on your audience. This means you can grow your business without fear of anything holding you back, safe in the knowledge that your API can handle heavy loads of automated tasks, even at peak times.

Integration with other systems

Being able to integrate your chosen API with your existing systems makes for a seamless workflow, with all the tools that you need at your fingertips and working together. When choosing an API it’s important to see which programs and platforms they work well with.

See what our customers achieved with transactional SMS

Discover how our customers use transactional SMS to deliver important information to their customers on time.

Frequently asked questions about transactional SMS

A transactional SMS service provider recognized for its excellence

The industry experts have spoken. Infobip is recognized worldwide for driving impeccable results for customers.

Infobip named as established leader second year in a row

Juniper Research Top CPaaS Vendor

Infobip named a leader

2024 Gartner® Magic Quadrant™ for CPaaS

Infobip takes top spot

Metrigy CPaaS MetriRank report

Industry CPaaS leader

Leader for CpaaS 2023

In our partnership with Infobip, in addition to reliable and cost-effective SMS solutions, what we value the most is the level at which Infobip is capable to follow not only our current needs, but also introduce new services and features that meet our new needs as our business continuously grows. With top-notch technical and customer care support, Infobip continues to prove itself as a high-tech firm that follows the trends and technologies and successfully upgrades its services.

Darijo Nujic

Head of Department of Direct Banking Support, Croatian Postal Bank

Ready to start sending transactional SMS with Infobip?

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